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IT Support Specialist

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Brewin Dolphin Full time

Job Summary

We are seeking a highly motivated and skilled IT Support Specialist to join our team at Brewin Dolphin. As an IT Support Specialist, you will be responsible for providing exceptional customer service and technical support to our employees.

Key Responsibilities

  • Provide technical support and assistance to employees via phone, email, and in-person.
  • Troubleshoot and resolve technical issues in a timely and efficient manner.
  • Collaborate with other teams to ensure seamless service delivery.
  • Develop and maintain knowledge base articles and troubleshooting guides.
  • Participate in on-call rotation and provide after-hours support as needed.

Requirements

  • Strong technical skills and experience in IT support.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Experience with IT service management tools and processes.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.