Customer Support Specialist
3 weeks ago
We are seeking a highly motivated and driven Customer Support Advisor to join our warm and friendly Customer Support team. As a key member of our team, you will be responsible for providing exceptional customer service, addressing customer queries, and ensuring a positive experience for our customers.
Key Responsibilities:
- Engage with customers through live chats, phone calls, and emails to resolve their issues and concerns.
- Provide timely and effective solutions to customer queries, ensuring a high level of customer satisfaction.
- Work collaboratively with the team to maintain our high standards of customer service.
- Stay up-to-date with product knowledge and company information to provide accurate and helpful responses to customers.
What We Offer:
- A competitive salary of £23,796, with an annual uplift to recognize your hard work and dedication.
- 25 days' holiday per year, plus bank holidays, with the option to buy or sell up to 5 days.
- Access to our employee discounts platform, Magpie, and a range of other benefits.
- A paid volunteering day to support our chosen charities or a charity close to your heart.
- Enhanced pension contributions after 3 years of service.
- Free independent mortgage advice from Charles Cameron & Associates.
- A range of social activities, including weekly football and badminton games, team activities, and fundraising events.
About Us:
We are a tech business that bundles household bills into one fixed monthly payment, making it easier for customers to manage their finances. We pride ourselves on our high standards of customer service and our commitment to making a positive impact on our customers' lives.
What You'll Need:
- A cool, calm, and collected demeanor, even in challenging situations.
- The ability to manage your own workload and prioritize tasks effectively.
- Excellent communication and problem-solving skills.
- A passion for delivering exceptional customer service and a commitment to our company values.
How to Apply:
If you're a motivated and driven individual who is passionate about delivering exceptional customer service, we'd love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].
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