Customer Support Specialist

4 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom One Utility Bill Full time
About the Role

We are seeking a highly motivated and driven Customer Support Advisor to join our warm and friendly Customer Support team. As a key member of our team, you will be responsible for providing exceptional customer service, addressing customer queries, and ensuring a positive experience for our customers.

Key Responsibilities:

  • Engage with customers through live chats, phone calls, and emails to resolve their issues and concerns.
  • Provide timely and effective solutions to customer queries, ensuring a high level of customer satisfaction.
  • Work collaboratively with the team to maintain our high standards of customer service.
  • Stay up-to-date with product knowledge and company information to provide accurate and helpful responses to customers.

What We Offer:

  • A competitive salary of £23,796 in April, with an annual uplift.
  • 25 days' holiday per year, plus bank holidays, with the option to buy or sell up to 5 days.
  • Access to our employee discounts platform, Magpie.
  • A paid volunteering day with our chosen charities or a charity close to your heart.
  • Access to Simply Health for 24/7 private GP and counselling services.
  • Corporate travel discounts with Nexus and Go North East.
  • A Cycle to Work scheme.
  • Enhanced Pension Contributions after 3 years.
  • Free independent mortgage advice from Charles Cameron & Associates.

About Us:

We are a tech business that bundles household bills into one fixed monthly payment, making it easier for customers to manage their finances. We pride ourselves on being a great place to work, with a warm and friendly team, and a commitment to maintaining our high standards of customer service.

What You'll Get from Us:

You'll be part of a dynamic and supportive team, with opportunities to develop your skills and knowledge. You'll also enjoy a range of benefits, including a competitive salary, generous holiday allowance, and access to our employee discounts platform.

Requirements:

  • Cool, calm, and collected, even in hectic situations.
  • Ability to manage your own workload and be self-sufficient.
  • Strives to deliver exceptional service.
  • Great at handling complaints from frustrated or confused customers.
  • Just as good at putting a smile back on someone's face.
  • Lovely to chat to, and confident on the phone.

How to Apply:

If you're a motivated and driven individual who is passionate about providing exceptional customer service, we'd love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].

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