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Customer Support Specialist
3 months ago
Position Overview
As a Customer Support Specialist, you will be a vital part of our organization, focusing on delivering exceptional service to our clients.
Location: Remote/Hybrid options available
Compensation: Competitive hourly rate within the range of £15-17, compliant with IR35 regulations.
Working Hours: Flexible shifts between 8 AM and 8 PM, Monday to Friday, and 9 AM to 6 PM on weekends, totaling 37.5 hours per week. Weekend availability is essential.
Company Values: At Global Technology Solutions Ltd, we pride ourselves on our commitment to excellence, guided by our core values:
- Deliver
- Collaborate
- Community
- Care
- Integrity
Role Responsibilities:
In this role, you will be responsible for:
- Assisting customers in navigating their lending options, ensuring their needs are prioritized.
- Providing clear and effective support to help clients select the most suitable financial products.
- Maintaining a high level of customer satisfaction by achieving optimal outcomes on the first attempt.
Candidate Profile:
We are seeking individuals who possess:
- A proven background in a sales-oriented environment.
- A friendly and proactive approach to customer service.
- The ability to thrive in a dynamic, fast-paced setting while adhering to established processes.
- Strong attention to detail to ensure accurate customer information management.
- A commitment to data protection and compliance with GDPR.
- A collaborative spirit, working effectively with colleagues to enhance service delivery and drive continuous improvement.
- Achievement of key performance indicators through dedicated effort.
Work Environment:
This role is primarily office-based, with opportunities for hybrid work arrangements after a training period. Induction training lasts for six weeks, combining classroom instruction with hands-on experience.
What We Offer:
Global Technology Solutions Ltd provides:
- A competitive salary structure.
- A comprehensive benefits package, including private health insurance, gym membership discounts, and a contributory pension scheme.
- Support from mental health first aiders.
- Additional perks and benefits.
If you meet the qualifications outlined above, we encourage you to consider this opportunity.
