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Customer Support Specialist
3 months ago
Position Overview
As a Customer Support Specialist, you will be based in a dynamic office environment, focusing on delivering exceptional service to our clients.
Location: Newcastle
Compensation: £15-17 per hour, compliant with IR35 regulations.
Working Hours: Shifts between 8 AM and 8 PM, Monday to Friday, and 9 AM to 6 PM on weekends, totaling 37.5 hours per week. Weekend availability is essential.
Company Values: At Global Technology Solutions Ltd, we pride ourselves on our commitment to excellence for both our customers and our team members. Our core values include:
- Deliver
- Collaborate
- Community
- Care
- Integrity
Role Responsibilities:
In this role, you will engage with customers to assist them in navigating their borrowing options. Key responsibilities include:
- Understanding customer needs and providing tailored solutions.
- Ensuring accurate documentation of customer interactions.
- Collaborating with team members to enhance service delivery.
- Meeting established performance metrics.
Ideal Candidate Profile:
We seek individuals who are:
- Experienced in a sales-oriented environment.
- Friendly, approachable, and dedicated to customer satisfaction.
- Able to thrive in a fast-paced setting while adhering to processes.
- Detail-oriented, ensuring precise customer information management.
- Team-oriented, with a focus on collective success and continuous improvement.
Work Environment:
This role primarily takes place in an office setting, with opportunities for hybrid work after demonstrating proficiency. Initial training will span six weeks, combining classroom instruction with practical experience.
Employee Benefits:
Global Technology Solutions Ltd offers a competitive salary and a comprehensive benefits package, including:
- Private medical insurance
- Discounts on gym memberships
- Contributory pension scheme
- Support from mental health first aiders
- Additional perks and benefits
If you possess the necessary skills and experience, we encourage you to consider this opportunity.
