Client Support Specialist

4 weeks ago


Nottingham, Nottingham, United Kingdom VF Corporation Full time

Salary: £24,500

Working Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm)

Work Arrangement: Hybrid with the flexibility to work 15 days per year from abroad within Europe

Overview: VF Corporation is seeking a dedicated Customer Service Representative fluent in Swedish to enhance our Customer Service Team.

VF is a global leader in apparel, connecting individuals to the lifestyles they cherish through our renowned brands. Our mission is to empower movements of sustainable and active lifestyles for the betterment of individuals and the planet.

Role Responsibilities

As a Customer Service Representative, your primary responsibility will be to prioritize our customers' needs. You will serve as their main point of contact through various communication channels, ensuring a seamless shopping experience. Your goal will be to exceed customer expectations by delivering friendly and personalized service.

Key Contributions:

You will be instrumental in providing exceptional service to our customers by:

  • Engaging with customers via phone, email, and online platforms to deliver outstanding support
  • Establishing rapport with customers to assist with inquiries such as order placement, product details, delivery tracking, returns, sizing, and quality concerns
  • Discussing new product offerings and managing multiple tasks to resolve customer inquiries promptly
  • Identifying opportunities to enhance processes that improve sales, brand loyalty, and overall customer experience
  • Updating our digital systems and collaborating with marketing, retail, and other departments to enhance customer satisfaction.

Essential Skills:

  • Proficient in both Swedish and English, with the ability to communicate clearly and effectively in writing and verbally
  • Customer-centric approach to achieve optimal outcomes for both customers and the organization
  • Adaptable to meet the evolving needs and deadlines of the business
  • Capable of working within a service-oriented environment, adhering to customer service metrics and KPIs.

Benefits:

At VF Corporation, we are committed to unleashing human potential, supported by the ideas, energy, and dedication of our associates. We offer a comprehensive benefits package that promotes mental, physical, and financial well-being:

  • A culture that values feedback, respect, and integrity
  • An inclusive international workplace where diverse backgrounds and lifestyles are celebrated
  • Discounts on all VF brands both in-store and online
  • Subsidized dining options and relaxation areas with complimentary beverages
  • Access to health and wellness initiatives through Health Shield membership
  • Employee Assistance Program offering mental health support and legal advice
  • Generous holiday allowance, increasing with service, plus a day off for your birthday
  • Contributory pension scheme with employer contributions
  • Cycle to work initiative
  • Secure onsite parking and public transport discounts

Commitment to Inclusion & Diversity:

As a purpose-driven organization, we strive to cultivate a culture of belonging founded on respect, connection, and authenticity. We are dedicated to fostering a workplace that celebrates diversity, allowing associates to bring their true selves to work.

VF Corporation is an equal opportunity employer, committed to supporting underrepresented groups while providing equal opportunities for all associates and applicants.



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