Lead Account Executive

3 weeks ago

Colchester, Essex, United Kingdom Howden Full time
Position Overview:
At Howden, we are committed to fostering a distinctive business culture that prioritizes the contributions of our team members. Our ongoing success is rooted in attracting and retaining talented individuals who share our entrepreneurial spirit.

Role Summary:
We are seeking a Senior Account Handler to enhance our Corporate & Commercial division. This role is pivotal in delivering exceptional service in managing new business, renewals, and mid-term adjustments, ensuring that our clients receive optimal coverage and pricing solutions.

Key Responsibilities:
  • Support the achievement of client retention goals by providing outstanding service.
  • Collaborate with Account Executives to develop effective renewal strategies and participate in client meetings as required.
  • Gather renewal terms and present them professionally to clients.
  • Create and distribute comprehensive summaries and reports utilizing Howden's templates.
  • Ensure timely issuance of renewal documentation in accordance with contract requirements.
  • Manage premium collection prior to the start of coverage, adhering to Howden's protocols.
  • Prioritize and execute all tasks with precision and efficiency.
  • Address all inquiries, whether written or verbal, in a professional manner, ensuring compliance with service standards.
  • Document all relevant interactions and maintain accurate records on Acturis, utilizing the diary system effectively.
  • Generate precise and professional documentation consistently using Howden's templates.
  • Process adjustments according to established procedures, including notifying insurers and issuing revised documentation.
  • Refer complex queries to senior staff for resolution.
  • Assist and collaborate with other branches and Group Resources as needed.
Knowledge and Skills Required:
  • Proficient understanding of general insurance principles and adherence to the CII's Code of Ethics and GDPR.
  • A minimum of 5 years of experience in corporate insurance is essential.
  • Commitment to personal development and staying current through e-learning and professional courses.
  • Strong technical insurance skills, evaluated through regular assessments.
  • Meticulous attention to detail and accuracy.
  • Efficient work processing abilities and effective prioritization of tasks.
  • Exceptional client service and negotiation skills.
  • Excellent written and verbal communication capabilities.
  • Ability to analyze client information and adapt communication accordingly.
  • Proficiency in influencing and persuading stakeholders.
Qualifications:
  • GCSEs in Maths and English (or equivalent).
  • A levels are desirable.
  • Certificate in Insurance is advantageous.
Our Commitment to Culture:
Since our inception, Howden has been dedicated to creating a unique, employee-driven culture. Our values of collaboration, independence, and integrity remain at the forefront of our operations. We believe that our employee ownership model fosters an environment where innovation thrives and individuals are empowered to excel.

Diversity and Inclusion:
At Howden, we recognize that our people are our greatest asset. We are committed to treating all colleagues, candidates, clients, and partners with fairness and respect, regardless of their background.

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