Junior Application Support Specialist

1 week ago


Linwood, Renfrewshire, United Kingdom Enva Full time
Job Summary

We are seeking a highly skilled Junior Application Support Analyst to join our team at Enva. As a key member of our support team, you will be responsible for providing technical assistance to internal end-users for critical software applications across the Enva Group.

Key Responsibilities
  • Manage and support applications throughout their lifecycle, ensuring the highest standards of service to the business and its customers.
  • Troubleshoot remotely and analyze issues with software applications, working closely with team members, 3rd parties, and suppliers for incident management.
  • Provide regular communication to customers concerning the status of incidents, escalating tickets where appropriate according to KPIs.
  • Contribute towards the creation, review, and update of support documentation.
Requirements
  • At least 1 year's experience providing technical support on business-critical applications in a demanding environment.
  • Knowledge of ITIL and service management methodologies, particularly Incident Management & Problem Management.
  • Experience in Remote Assistance/Support.
  • Strong written and verbal skills, with the ability to document processes and procedures in a clear, concise, and logical manner.
About Enva

Enva is a leading provider of recycling and resource recovery solutions, operating across 4 core waste streams: Hazardous Materials, Non-Hazardous Materials, Hydrocarbons, and General Waste Recycling. We are committed to recycling and resource recovery, and our values are centered around sustainability and innovation.



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