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Junior Application Support Specialist
2 months ago
As a Junior Application Support Analyst at Enva, you will play a crucial role in ensuring the smooth operation of our critical software applications. Your primary responsibility will be to provide top-notch support to internal end-users, troubleshooting issues and resolving problems in a timely and efficient manner.
Key Responsibilities:- Ticket Management: Manage and prioritize support tickets, ensuring that issues are resolved promptly and to the satisfaction of our customers.
- Technical Troubleshooting: Analyze and resolve technical issues with software applications, working closely with internal teams and external suppliers as needed.
- Communication: Provide regular updates to customers on the status of incidents, escalating tickets as necessary to meet KPIs.
- Documentation: Contribute to the creation, review, and update of support documentation to ensure that knowledge is shared effectively across the team.
- Experience: At least 1 year of experience providing technical support in a demanding environment.
- Skills: Strong written and verbal communication skills, with the ability to select the appropriate communication method for the task.
- Knowledge: Familiarity with ITIL and service management methodologies, particularly Incident Management and Problem Management.
- Remote Support: Experience in remote assistance and support.
- Problem-Solving: Strong troubleshooting and problem-solving skills, with the ability to document processes and procedures clearly and concisely.
At Enva, we're committed to providing more than just jobs - we're dedicated to growing our business by offering career paths that match the aspirations of our talented team members. If you're passionate about making a difference in the world, we want to hear from you
As a leading provider of recycling and resource recovery solutions, we operate across 4 core waste streams: Hazardous Materials, Non-Hazardous Materials, Hydrocarbons, and General Waste Recycling. Our dedication to sustainability drives our business forward, and we're always looking for talented individuals to join our team.
