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Junior Application Support Specialist
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We are seeking a highly skilled and motivated Junior Application Support Specialist to join our team at Enva. As a key member of our support team, you will be responsible for providing technical assistance to internal end users for critical software applications across the Enva Group.
Key Responsibilities- Triage and manage support ticket queues to ensure timely resolution of issues.
- Analyse and troubleshoot software application issues, working closely with team members, third-party vendors, and suppliers to resolve incidents.
- Provide regular communication to customers regarding the status of incidents, escalating tickets as necessary to meet KPIs.
- Contribute to the creation, review, and update of support documentation to ensure accurate and up-to-date information.
- At least 1 year of experience providing technical support for business-critical applications in a demanding environment.
- Strong written and verbal communication skills, with the ability to select the appropriate communication method for the task.
- Knowledge of ITIL and service management methodologies, particularly Incident Management and Problem Management.
- Experience with remote assistance and support tools.
- Strong troubleshooting and problem-solving skills, with the ability to document processes and procedures in a clear and concise manner.
Enva is a leading provider of recycling and resource recovery solutions, committed to sustainability and environmental responsibility. As a Junior Application Support Specialist, you will be part of a dynamic team that values innovation, collaboration, and customer satisfaction. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
