Client Support Specialist

2 weeks ago


Leatherhead, United Kingdom First Military Recruitment Ltd Full time

Client Support Specialist
Location – Leatherhead
Salary – £Competitive

First Military Recruitment is collaborating with a distinguished client in search of a Client Support Specialist to enhance their team in Leatherhead.
The Client Support Specialist will play a crucial role in managing incoming communications, assisting clients with inquiries regarding ongoing services, scheduling appointments as needed, and directing calls to the appropriate departments.
Our client operates within the property maintenance and installation sector, with a focus on the servicing, repair, and installation of heating systems and hot water solutions for various landlords.

Key Responsibilities:

  • Collecting, validating, and confirming client information through incoming communications.
  • Addressing and resolving client inquiries and issues.
  • Documenting interactions in the internal company database for reference by both office and field teams.
  • Redirecting or escalating calls to the relevant department or personnel.
  • Performing additional tasks as reasonably requested by the Customer Care Team Leader or Customer Care Manager.

Required Skills, Experience, and Qualifications:

  • Experience in a call center, face-to-face customer service, sales, or retail environment.
  • Familiarity with working in a multi-location organization.
  • Ability to thrive in high-volume, fast-paced settings.
  • Experience in inbound call or service center operations.
  • Strong customer service background.
  • Proficiency in administration and data entry.
  • Exceptional communication abilities.
  • Good command of spoken English.

In return, our client offers:

  • Competitive Salary.
  • Pension Scheme.
  • 25 days of annual leave plus 8 public holidays.
  • Employee Assistance Programme.


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