Director of Client Services

5 months ago

Leatherhead, United Kingdom Transform Housing & Support Full time

**Salary** - £76,000 pa plus benefits
**Location** - Leatherhead, Surrey

Each year, we provide housing and support to around 1,800 socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and South-West London.

We make a difference to clients by enabling them to feel valued and supported. We have a strong sense of social responsibility and believe everyone should be able to live independent and fulfilling lives. Our values - respect, empowerment, responsibility and excellence - guide everything we do.

We have been transforming lives for more than half a century. Transform has ambitious plans and we aim to continue to strengthen our activity and grow to support more clients in the future.

**The Role**

You will be responsible for ensuring the delivery of excellent, effective and flexible client focused outcomes. You will be pivotal in driving our focus on client engagement, continuing to enhance our services and lead on our growth agenda and fundraising activities.
In a complex landscape of multiple groups and providers we want Transform to be recognised as a leader. We believe that our commissioners see us as a 'go to' organisation when considering new service offers and piloting innovation. You will need excellent relationship management skills, effective decision making, lateral thinking and a creative flair combined with the drive to ensure the voice of lived experience is at the core of everything that we do.

**We are ideally looking for someone with**:
Senior leadership experience of developing, implementing and managing integrated services in the housing and social care and/or health sectors.
A passion for inclusion, of listening to client's voices and driving positive change and in enabling those with lived experience to guide best practice and continuous improvement.
A sound understanding of national policy drivers including an understanding of the regulations that registered providers must comply with.
A strategic thinker who is accustomed in managing change and foreseeing risks and opportunities.
Self-motivated, innovative and with a high degree of personal drive complimented with the sensitivity to garner the support of others.
Able to establish and sustain trust and confidence with a wide range of internal and external stakeholders, promoting and representing Transform positively and professionally

**Our benefits are great too, they include**:
28 days annual leave per annum, plus bank holidays and one wellbeing day each year.
An additional 1-day pro rata per annum wellbeing day
The opportunity to buy or sell up to five days annual leave per holiday year.
Life assurance cover of 4 times salary
A comprehensive range of discounts and wellbeing resources through our benefits platform.
Eyecare vouchers
Free DBS checks 
Training and development opportunities
Employee assistance programme
Flexible working options
Cycle to Work Scheme

Agile working and connecting with each other is easy, thanks to our technology, but being able to be face-to-face is something we value highly and make time for.
Tick most but not all the boxes?

You may have experience of the following: Client Services Director, Head of Client Services, Vice President of Client Services, Chief Client Officer, Client Experience Director, Director of Customer Relations, Client Success Director, Director of Customer Engagement, Director of Account Management, Director of Customer Support, etc.

REF-208 541

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