Client Services Professional
3 weeks ago
Client Services Assistant
We are seeking a highly motivated and proactive Client Services Assistant to join our team at Optima Recruitment. As a key member of our support team, you will be responsible for providing exceptional helpdesk and administration support to our external clients, ensuring timely and efficient delivery of our services.
About the Role:
The ideal candidate will have excellent communication and problem-solving skills, with the ability to build strong relationships with clients and internal stakeholders. You will be responsible for responding to customer enquiries, resolving queries and complaints, and maintaining accurate records of client interactions.
Key Responsibilities:
- Providing helpdesk support to external clients via phone, email, and other communication channels
- Responding to customer enquiries and resolving queries and complaints in a timely and professional manner
- Maintaining accurate records of client interactions and updating client user manuals and documents as required
- Identifying and escalating priority issues to technical support and line managers
- Importing and processing HR files and running data processes
- Exporting, checking, and sending monthly provider and payroll files to strict deadlines
- Liaising with other teams as required
- Testing client sites following change requests and annual renewals/upgrades
Requirements:
- Excellent communication and problem-solving skills
- Ability to build strong relationships with clients and internal stakeholders
- Proven experience in a helpdesk or customer support role
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and organizational skills
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