Customer Liaison Officer

1 month ago


Leatherhead, Surrey, United Kingdom Rock managed services Full time
About the Role

We are seeking a dedicated and enthusiastic Customer Liaison Officer to join our dynamic team at Rock Managed Services. This role is essential in providing exceptional service to our customers in the housing and construction sector, ensuring their needs are met and their inquiries are resolved efficiently.

Key Responsibilities
  • To work closely with the account manager in identifying issues, ensuring solutions and improvements are captured and driven forward within improvement plans.
  • Produce Improvement plans for service improvements.
  • Capture and coordinate all customer satisfaction surveys for repairs or planned works, conducting a percentage of surveys face-to-face or as otherwise directed.
  • Attend client meetings as required.
  • To liaise with clients monthly to report on customer satisfaction to date.
  • First-line response for all completed complaint service calls/orders.
  • To act as the main company representative and contact for tenants while work is carried out in the home, maximizing customer satisfaction and ensuring full communication at all times.
  • Conduct site visits and carry out contract KPIs for response, voids or planned works, customer satisfaction, and health and safety, which are collated for client purposes.
  • Produce contract performance reporting and develop and deliver customer care training plans.
  • Report on all KPIs with improvement plans.
Requirements
  • Proficiency in English is essential.
  • NVQ in customer service and business is desirable.
  • GCSE is essential.
  • Strong analytical skills to assess customer feedback and identify trends.
  • Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse customers.
  • Experience in data entry with attention to detail is required.
  • Previous experience in a customer service role is advantageous but not mandatory.
  • Ability to work independently as well as part of a team in a fast-paced environment.
  • A positive attitude and a willingness to learn new skills.
What We Offer

An attractive salary of £26,000 per year, plus benefits such as company benefits, monthly pay, and career growth opportunities. Our ideal candidate will be rewarded with a competitive remuneration package that reflects their value to our organization.



  • Leatherhead, Surrey, United Kingdom Rock managed services Full time

    We are seeking a dedicated and enthusiastic Customer Liaison Officer to support the exceptional service delivery at Rock Managed Services. This role is crucial in ensuring customer needs are met and inquiries are resolved efficiently in the housing and construction sector.Key ResponsibilitiesBuild strong relationships with customers to understand their needs...


  • Leatherhead, Surrey, United Kingdom Get Living Full time

    ResponsibilitiesThe Neighbourhood Liaison Officer will be responsible for supporting the ongoing function of the office and ensuring the availability of services to residents. This includes manning phones, lobby spaces, parcels, and adopting different Resident Manager roles if required due to holiday cover. The role also involves managing utility bills,...


  • Leatherhead, Surrey, United Kingdom Rock managed services Full time

    We are seeking a dedicated and enthusiastic Customer Liaison Professional to provide exceptional service to our customers in the housing and construction sector. The ideal candidate will possess strong communication skills, a knack for problem-solving, and the ability to analyze customer needs efficiently.This role is crucial in ensuring customer...


  • Leatherhead, Surrey, United Kingdom Rock managed services Full time

    Role Overview:We are seeking a dedicated and enthusiastic Customer Liaison Officer to provide exceptional service to our customers in the housing and construction sector.About Us:Rock Managed Services is a dynamic organization committed to delivering outstanding results for our clients.Job Responsibilities:Provide exceptional customer service to meet the...

  • Liaison Officer

    4 weeks ago


    Leatherhead, Surrey, United Kingdom Rock managed services Full time

    Are you a results-driven professional looking for a challenging role that utilizes your excellent communication and analytical skills?Rock Managed Services, a reputable company in the UK, has an exciting opportunity for a Liaison Officer to join their team in Leatherhead, Surrey.This role offers a competitive salary of £40,000 - £50,000 per annum,...


  • Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    ESP Utilities Group Ltd is seeking a highly motivated Support and Administrative Liaison to join our team.About the Role: As a Support and Administrative Liaison, you will be responsible for handling customer inquiries, providing administrative support, and ensuring compliance with regulations and customer care standards.Key Responsibilities:Respond to...


  • Leatherhead, Surrey, United Kingdom Optima Recruitment Full time

    Job Role: Customer AdministratorJob Summary: We are seeking a highly organized and customer-focused individual to join our team as a Customer Administrator. You will be responsible for providing exceptional customer service, handling customer inquiries, and supporting the day-to-day operations of our front office.Key Responsibilities:Meet and greet customers...


  • Leatherhead, Surrey, United Kingdom Lloyd Recruitment - Epsom Full time

    About UsLloyd Recruitment - Epsom is a renowned recruitment agency dedicated to delivering exceptional staffing solutions.


  • Leatherhead, Surrey, United Kingdom Rock managed services Full time

    Rock Managed Services, a leading provider of managed services in Surrey, is seeking a dedicated and enthusiastic Liaison Officer to join their dynamic team.The ideal candidate will possess strong communication skills, a knack for problem-solving, and the ability to analyze complex customer inquiries efficiently.We estimate the salary for this role to be...


  • Leatherhead, Surrey, United Kingdom Automobile Association Full time

    We are seeking a highly skilled Senior Executive Complaints Liaison Specialist to join our team at the Automobile Association in Leatherhead. This exciting opportunity involves representing us within Hyundai's Executive Complaints Support Team, ensuring the success of our UK Customer-First Solutions Centre.As a Senior Executive Complaints Liaison Specialist,...


  • Leatherhead, Surrey, United Kingdom Rock managed services Full time

    We're seeking a highly motivated Liaison Officer to join our team at Rock Managed Services in Leatherhead, Surrey.As a Liaison Officer, you'll play a vital role in ensuring our customers receive exceptional service and support.We offer a competitive salary of £42,000 - £52,000 per annum, based on industry standards and the location.Responsibilities:Provide...


  • Leatherhead, Surrey, United Kingdom Protalent Full time

    ProTalent is partnering with a well-established practice to find a Trust Accountant for their Leatherhead office.About the CompanyThe company is part of an international grouping of professional firms, specialising in financial and taxation advice. They are looking for a skilled individual to join their Trust Accounting and Tax team.Job DescriptionThis role...


  • Leatherhead, Surrey, United Kingdom Optima Recruitment Full time

    Salary: £25,000 per annumLocation: LeatherheadThis is a great opportunity to join our team as a Customer Service Representative in Leatherhead. As an Account Customer Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of care.In this role, you will meet and greet customers in...


  • Leatherhead, Surrey, United Kingdom Dermalogica Group Full time

    Are you passionate about skincare and delivering exceptional customer service? We're seeking a Customer Service Representative to join our dynamic team at Dermalogica Group.The ideal candidate will have a Level 2 or 3 Beauty therapy qualification and be able to provide outstanding support to Dermalogica stockists and consumers. As a Customer Service...


  • Leatherhead, Surrey, United Kingdom ZipRecruiter Full time

    Key ResponsibilitiesNetwork Design: Ensure compliance with design, construction, and safety standards as appropriate.Liaison with Customers: Liaise with customers over network design issues to ensure compliance with ESP design and construction policies and standards.Application Management: Manage applications for connections onto the upstream operator's...


  • Leatherhead, Surrey, United Kingdom Premium Credit Limited Full time

    About Premium Credit LimitedPremium Credit Limited is a leading provider of insurance premium finance and annually charged services. With over 5 million customers through a network of almost three thousand partners, we continue to grow and thrive.Our commitment to excellence has earned us a Net Promoter Score of +78, a Glassdoor rating of 4.5, and a Silver...


  • Leatherhead, Surrey, United Kingdom CV-Library Full time

    A dynamic Automotive Paint Specialist Dealership based in Leatherhead seeks an experienced Office Assistant to join their customer-facing team. As an integral part of the business, this role offers a competitive salary, consistent working hours, and opportunities for career growth. The successful candidate will be responsible for maintaining accurate...


  • Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    Job Title: Accounting and Customer Support Specialist">About ESP Utilities Group Ltd: We are a leading provider of utility services, dedicated to delivering exceptional customer experiences. Our team is growing, and we're seeking a talented individual to support our customers during network deployment.About the Role: As an Accounting and Customer Support...


  • Leatherhead, Surrey, United Kingdom ZipRecruiter Full time

    At ZipRecruiter, we're committed to delivering exceptional electricity services. We're seeking a skilled Network Development Professional to join our team. As a key member of our small, focused team, you'll work closely with senior designers to ensure the safe adoption of 11kV networks. **Your Responsibilities Will Include:**Network Design and Analysis:...


  • Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    We are seeking a skilled Customer Service Representative to join our team at ESP Utilities Group Ltd.About the Role: As a Customer Service Representative - Network Deployment, you will be responsible for handling customer inquiries, providing administrative support, and ensuring compliance with regulations and customer care standards.Key...