Customer Service Representative

1 month ago


Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

We are seeking a skilled Customer Service Representative to join our team at ESP Utilities Group Ltd.

About the Role: As a Customer Service Representative - Network Deployment, you will be responsible for handling customer inquiries, providing administrative support, and ensuring compliance with regulations and customer care standards.

Key Responsibilities:

  • Respond to customer inquiries via phone and email.
  • Proactively contact vulnerable customers in case of power loss.
  • Maintain accurate records and ensure compliance with relevant legislation and regulations.
  • Provide administrative support throughout the asset adoption process.

Requirements:

  • Good working knowledge of Microsoft Office (Word, Excel) is an advantage.
  • Excellent communication and interpersonal skills.

What We Offer:

  • Estimated Salary: £32,000 - £42,000 per annum, depending on experience.
  • Competitive bonus scheme.
  • Enhanced pension plan.
  • Private medical insurance.
  • Life insurance.
  • Access to employee rewards portal, offering exclusive discounts and flexible benefits.
  • One paid volunteering day per year.


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