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Customer Service Team Member

1 month ago


Leatherhead, Surrey, United Kingdom Hireful Full time

At Hireful, we're seeking an exceptional Customer Service Team Member to join our team.

About the Role

We're looking for a dedicated individual who can provide top-notch customer support and ensure a seamless experience for our valued customers.

About You

To succeed in this role, you'll need excellent communication skills, a positive attitude, and a genuine drive to help people. You'll be working in a small, friendly, and supportive team, where collaboration and teamwork are essential.

Your Key Responsibilities
  • Provide exceptional customer service via phone, email, and chat
  • Resolve customer complaints and issues efficiently
  • Work closely with the sales and administration teams to ensure a smooth customer experience
  • Process customer enrollments, handle courseware ordering, and manage invoices
What We Offer

We provide a competitive salary of £24,500 per annum, as well as a range of benefits, including:

  • Pension scheme
  • Private health insurance
  • Group life insurance
  • Group income protection
  • Discounts on high street retailers
  • Employee recognition and milestone anniversary programme
  • Employee Assistance Programme and wellness hub

We're committed to helping you grow and develop your skills, so we offer full training and opportunities for professional development.