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Customer Service Team Member
1 month ago
At Hireful, we're seeking an exceptional Customer Service Team Member to join our team.
About the RoleWe're looking for a dedicated individual who can provide top-notch customer support and ensure a seamless experience for our valued customers.
About YouTo succeed in this role, you'll need excellent communication skills, a positive attitude, and a genuine drive to help people. You'll be working in a small, friendly, and supportive team, where collaboration and teamwork are essential.
Your Key Responsibilities- Provide exceptional customer service via phone, email, and chat
- Resolve customer complaints and issues efficiently
- Work closely with the sales and administration teams to ensure a smooth customer experience
- Process customer enrollments, handle courseware ordering, and manage invoices
We provide a competitive salary of £24,500 per annum, as well as a range of benefits, including:
- Pension scheme
- Private health insurance
- Group life insurance
- Group income protection
- Discounts on high street retailers
- Employee recognition and milestone anniversary programme
- Employee Assistance Programme and wellness hub
We're committed to helping you grow and develop your skills, so we offer full training and opportunities for professional development.