Accounting and Customer Support Specialist
4 hours ago
Job Title: Accounting and Customer Support Specialist
">About ESP Utilities Group Ltd: We are a leading provider of utility services, dedicated to delivering exceptional customer experiences. Our team is growing, and we're seeking a talented individual to support our customers during network deployment.
About the Role: As an Accounting and Customer Support Specialist, you will be responsible for handling customer inquiries, providing administrative support, and ensuring compliance with regulations and customer care standards.
Key Responsibilities:
- Respond to customer inquiries via phone and email.
- Proactively contact vulnerable customers in case of power loss.
- Maintain accurate records and ensure compliance with relevant legislation and regulations.
- Provide administrative support throughout the asset adoption process.
Requirements:
- Good working knowledge of Microsoft Office (Word, Excel) is an advantage.
- Bachelor's degree in a related field or equivalent experience.
Benefits:
- Estimated Salary: £30,000 - £40,000 per annum, depending on experience.
- 26 days' annual leave, increasing to 27 days after three years and 28 days after five years of service.
- Bonus scheme.
- Enhanced pension plan.
- Private medical insurance.
- Life insurance.
- Access to employee rewards portal, offering exclusive discounts and flexible benefits.
- One paid volunteering day per year.
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