Support and Administrative Liaison
2 months ago
ESP Utilities Group Ltd is seeking a highly motivated Support and Administrative Liaison to join our team.
About the Role: As a Support and Administrative Liaison, you will be responsible for handling customer inquiries, providing administrative support, and ensuring compliance with regulations and customer care standards.
Key Responsibilities:
- Respond to customer inquiries via phone and email.
- Proactively contact vulnerable customers in case of power loss.
- Maintain accurate records and ensure compliance with relevant legislation and regulations.
- Provide administrative support throughout the asset adoption process.
Requirements:
- Good working knowledge of Microsoft Office (Word, Excel) is an advantage.
- Bachelor's degree in a related field or equivalent experience.
What We Offer:
- Estimated Salary: £35,000 - £45,000 per annum, depending on experience.
- 26 days' annual leave, increasing to 27 days after three years and 28 days after five years of service.
- Bonus scheme.
- Enhanced pension plan.
- Private medical insurance.
- Life insurance.
- Access to employee rewards portal, offering exclusive discounts and flexible benefits.
- One paid volunteering day per year.
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