Support and Administrative Liaison

2 months ago


Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

ESP Utilities Group Ltd is seeking a highly motivated Support and Administrative Liaison to join our team.

About the Role: As a Support and Administrative Liaison, you will be responsible for handling customer inquiries, providing administrative support, and ensuring compliance with regulations and customer care standards.

Key Responsibilities:

  • Respond to customer inquiries via phone and email.
  • Proactively contact vulnerable customers in case of power loss.
  • Maintain accurate records and ensure compliance with relevant legislation and regulations.
  • Provide administrative support throughout the asset adoption process.

Requirements:

  • Good working knowledge of Microsoft Office (Word, Excel) is an advantage.
  • Bachelor's degree in a related field or equivalent experience.

What We Offer:

  • Estimated Salary: £35,000 - £45,000 per annum, depending on experience.
  • 26 days' annual leave, increasing to 27 days after three years and 28 days after five years of service.
  • Bonus scheme.
  • Enhanced pension plan.
  • Private medical insurance.
  • Life insurance.
  • Access to employee rewards portal, offering exclusive discounts and flexible benefits.
  • One paid volunteering day per year.


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