Client Services Associate

7 months ago


Leatherhead, United Kingdom Optima Recruitment Full time

**Overview**:
Our client is looking for someone to join their team as a Client Services Associate to provide helpdesk and administration support to a portfolio of external clients and reaching payroll and provider monthly deadlines. This role also assists in the efficient running of the internal office and administration.
- Based in Leatherhead
- £20,000 - £22,000
- Hybrid (minimum 1 day in office)
- 5 hours per week
- Free Parking
- Flexible benefits package (see below for more information)
- Pension Contribution

**Job specification**:

- Assisting Clients within a helpdesk environment
- Successfully handling and resolving customer queries and complaints
- Building relationships with key clients and internal employees
- Maintain client user manuals and documents as their requirements change.
- Identify and escalate priority issues to technical support and line manager
- Import of weekly/monthly HR files and running of data processes
- Export/Check/Send monthly Provider and Payroll files to strict deadlines
- Liaise with other teams as appropriate
- Testing client sites following change requests and annual renewals/upgrades
- Gather statistics to show the number of queries coming into the helpdesk and what the most common issues are

**Person specification**:

- Excellent written and verbal skills
- Adept in using all standard MS Office systems
- Strong team player
- Able to work under their own initiative
- Excellent attention to detail

**Additional Information**:

- Based in Leatherhead
- £20,000 - £22,000
- Hybrid
- 5 hours per week
- Free Parking
- Holiday Entitlement of 23 days + 1 day per complete year of service to max of 28
- Birthday day off
- Cyclescheme - choose bike and/or cycling equipment up to £3000
- Techscheme - choose a voucher to buy goods Curry’s or Ikea
- Gymflex - discounted annual gym memberships
- Charitable Giving - donate to your preferred charity a regular contribution from £5 per month, or round your pennies from your net pay to donate to the charity of the year
- opt to join or add family members to the private medical insurance scheme
- Pension with 3% employer contributions
- Holiday - buy or sell up to 5 days annual leave
- “MyActiveDiscounts” - get discounts on a range of wellness apps, products and services
- Life assurance 4 x salary
- Income protection 75% of salary

Refer a friend and earn £100 If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.



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