Service Delivery Specialist
1 month ago
We are seeking a skilled Service Delivery Specialist to join our dynamic team at Rock Managed Services. This role is essential in providing exceptional service to our customers in the housing and construction sector.
About the Job:
This is a fantastic opportunity to join our team and take on a challenging role that involves managing works orders, arranging snagging appointments, and producing invoices based on operative timesheets and materials.
Responsibilities:
- Manage and coordinate works orders from start to finish, including submitting quotes, arranging site visits, and communicating with clients and residents.
- Arrange snagging appointments, monitor PDA usage, and procure materials.
- Produce Application for Payments, DFAs, and Invoices based on operatives timesheets and materials.
- Assist FOMs in managing recruitment, dealing with agencies, conducting interviews, and complying with HR, Transport, and IT requirements.
- Keep up-to-date with related reports, including CDM, Asbestos, and Near Miss reports.
What We Offer:
- Salary:$32,000 - $35,000 per annum
- Company benefits
- Monthly pay
- Career growth
Requirements:
- Proficiency in English is essential.
- NVQ in customer service and Business Administration is desirable.
- GCSE is essential.
- Strong analytical skills to assess customer feedback and identify trends.
- Excellent communication skills, both verbal and written.
- Experience in data entry with attention to detail is required.
- Ability to work independently and as part of a team in a fast-paced environment.
- Positive attitude and willingness to learn new skills.
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