Customer Resolution Advisor

5 months ago


Walsall, United Kingdom RAC Full time

**About The Role**:
**RAC **has exciting opportunities for **Customer Resolution Advisors **to join our Customer Solution Team. These positions will be based at our Bescot Head Office on a **6 Month** **Fixed Term Contract or Secondment basis. **We have Full time and Part time positions available.

**Salary **is up to £25,500 + **Bonus **Depending on Full time or Part time

We have Flexible and Fixed shifts available, Shifts across Monday - Sunday or Weekends Only

Full Time 35 Hours, Part Time 25 Hours and Part Time 19 Hours.

**Benefits and rewards**:

- **FREE** Ultimate breakdown cover for **you and your household** worth up to **£500**:

- **FREE** on-site **parking**:

- **Flexible benefits** you can tailor to suit you
- **Free European Breakdown cover **including** 7 days car hire **to continue your journey
- Amazing **employee benefits **including additional **discounts** **on big brands, hotel stays and days out**

**Key Accountabilities...**
- Outbound contact with all customers following a breakdown incident and where necessary, provide progress updates to corporate support managers using appropriate resources and technology
- To respond to all incoming calls from Patrols and customers
- Manage the time to attend the customer at the roadside through effective communication, identifying how the customer can be proactively managed through to satisfactory completion.
- Develop positive and value based relationships with all colleagues within special ops, taking responsibility for own actions, supporting others’ decisions and assisting Roadside Services in the delivery of inspirational customer service.
- Effectively and promptly communicate with internal and external contacts to ensure a high level of communication to deliver the best outcome for the customer
- Manage performance adherence through constant monitoring and incident management
- Contribute to defined individual and team performance targets, which achieve profitability, growth and service excellence.

We are looking for a self-starter that motivated to succeed and provide an outstanding customer experience. There will be KPIs to achieve, so you must show confidence and resilience to hit your targets. An Automotive/Technical background will be preferable.

**Need to exhibit behaviours consistent with RAC core values**:

- **Handle it Together**:

- **Exceptional Service**:

- **Raise The Bar**:

- **Own It



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