Customer Resolution Advisor

5 months ago


Walsall, United Kingdom RAC Full time

**About The Role**:
RAC has an exciting opportunity within our Customer Solution Team for full time **Customer Resolution Advisors. **These positions will be based at our Bescot Head Office on a **6-Month Fixed Term Contract or 6 **Month Secondment.**

**Salary **is from up to **£20,933.39** + **Bonus**

Monday-Sunday - 35 Hours per week Average - Shifts fall between 6am and Midnight - Full Time.

**Benefits and rewards**:

- **FREE** Ultimate breakdown cover for **you and your household** worth up to **£500**:

- **FREE** on-site **parking**:

- **Flexible benefits** you can tailor to suit you
- **Free European Breakdown cover **including** 7 days car hire **to continue your journey
- Amazing **employee benefits **including additional **discounts **on big brands, hotel stays and days out**

**Key Accountabilities...**
- Outbound contact with all customers following a breakdown incident and where necessary, provide progress updates to corporate support managers using appropriate resources and technology
- To respond to all incoming calls from Patrols and customers
- Manage the time to attend the customer at the roadside through effective communication, identifying how the customer can be proactively managed through to satisfactory completion.
- Develop positive and value based relationships with all colleagues within special ops, taking responsibility for own actions, supporting others’ decisions and assisting Roadside Services in the delivery of inspirational customer service.
- Effectively and promptly communicate with internal and external contacts to ensure a high level of communication to deliver the best outcome for the customer
- Manage performance adherence through constant monitoring and incident management
- Contribute to defined individual and team performance targets, which achieve profitability, growth and service excellence.

We are looking for a self-starter that motivated to succeed and provide an outstanding customer experience. There will be KPIs to achieve, so you must show confidence and resilience to hit your targets.

**Need to exhibit behaviours consistent with RAC core values**:

- **Handle it Together**:

- **Exceptional Service**:

- **Raise The Bar**:

- **Own It**

**_We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences._



  • Walsall, United Kingdom RAC Full time

    **About The Role**: RAC has an exciting opportunity within our Customer Solution Team for full time **Customer Resolution Advisors. **These positions will be based at our Bescot Head Office on a **6-Month Fixed Term Contract.** **Salary **is from up to **£20,933.39** + **Bonus!** Monday-Sunday - 35 Hours per week Average - Shifts fall between 6am and...


  • Walsall, United Kingdom RAC Full time

    **About The Role**: **RAC **has exciting opportunities for **Customer Resolution Advisors **to join our Customer Solution Team. These positions will be based at our Bescot Head Office on a **6 Month** **Fixed Term Contract or Secondment basis. **We have Full time and Part time positions available. **Salary **is up to £25,500 + **Bonus! **Depending on Full...

  • Customer Advisor

    4 weeks ago


    Walsall, United Kingdom Opus People Solutions Full time

    Customer Service Advisors Pay:?£13.02 per hour, 37 hours per week Location: Civic Centre - hybrid after training Length:?3 months with potential to extend 2 positions available! Passionate about customer service? Are you immediately available to start role? Opus People Solutions have an exciting opportunity available on behalf of Walsall Council for...


  • Walsall, United Kingdom RAC Full time

    **About The Role**: We have an exciting opportunity for a **Customer** **Service Advisor** to join the Hyundai Customer Contact Centre Team, as **Case Manager** on a Full Time, Permanent Basis. If successful, **you will manage all contact from Hyundai customers and dealerships** ensuring requests, concerns or issues are dealt with whilst providing...


  • Walsall, United Kingdom Finlay Jude Associates Ltd Full time

    FJA are working with a national leader in the **Water Industry**, who are looking to recruit **Customer Service Advisors.** The role will be based out of their offices in the **Walsall, West Midlands** area. The position has the opportunity to be made permanent following successful completion of a 6-month probationary review period. We are looking for...


  • Walsall, Walsall, United Kingdom Opus People Solutions Full time

    Job DescriptionWe are seeking a Customer Service Advisor to join our Contact Centre team at Opus People Solutions. As a Customer Service Advisor, you will be the first point of contact for customers, providing effective resolution of customer requests and delivering a service that enables customers to increasingly self-serve.Duties and ResponsibilitiesAnswer...


  • Walsall, Walsall, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Walsall, United Kingdom.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Walsall, Walsall, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Walsall, United Kingdom.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Walsall, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Ford Walsall** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident...


  • Walsall, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Ford Walsall** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar...


  • Walsall, United Kingdom Jewson Partnership Solutions Full time

    **Customer Service Advisor - Jewson Partnership Solutions** **Competitive Salary - Based in Walsall** **Mon to Fri (Days)** Jewson Partnership Solutions (JPS) is a brand within Stark UK which specialises in providing solutions for our customers in the Public Sector predominately Housing Associations and Local Authorities. We operate a fantastic supply...


  • Walsall, United Kingdom RAC Full time

    **About The Role**: **RAC** currently has exciting opportunities for **Customer Service Advisors **to join the SMR (Service Maintenance Repair) Inspections Services Team based at our **Bescot** office. This is a Full time **Permanent **position. As a Contact Centre Customer Service** **Advisor within SMR, you will play an integral role in ensuring the...


  • Walsall, United Kingdom Evanshalshaw Ford Full time

    **Customer Service Advisor** **Location: Ford Walsall** **Part Time - 16 hour contract (Weekend Position)** **A basic salary of £10,400 and a bonus of £1,600 and pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and...


  • Walsall, United Kingdom Echo Managed Services Full time

    **Job Title: Customer Service Advisor** **Job Types: Full-time, Permanent** **Salary: £22,368.06 per year** **Location: Walsall, West Midlands** Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill to supply issues. Customer service experience is desirable but if you don’t have any, don’t worry!...


  • Walsall, United Kingdom Echo Managed Services Full time

    Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill to supply issues. We offer a comprehensive training package to enable you to become experts in helping people. The roles will give you a start with a growing business, giving you the chance to develop your career with a forward-thinking...


  • Walsall, United Kingdom Echo Managed Services Full time

    Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill to supply issues. We offer a comprehensive training package to enable you to become experts in helping people. The roles will give you a start with a growing business, giving you the chance to develop your career with a forward-thinking...

  • Service Advisor

    5 months ago


    Walsall, United Kingdom Arbury Motor Group Full time

    **Job description** **Vehicle Service Advisor** Arbury Motor Group is a West Midlands multi award winning dealer group, currently representing Fiat, Abarth, Nissan, Skoda, SEAT, CUPRA and Peugeot brands. We require a Service Advisor at our busy Peugeot / Fiat dealership in Walsall If you are looking for an exciting, rewarding and fulfilling long term...


  • Walsall, Walsall, United Kingdom Essential Employment Full time

    Essential Employment OpportunityWe are seeking a skilled professional to join our team as a Dispute Resolution Specialist.The successful candidate will be responsible for administering Housing Benefit and Council Tax Reduction, ensuring accurate and timely processing of claims.Key Responsibilities:Process and manage Housing Benefit and Council Tax Reduction...

  • Employment Advisor

    5 months ago


    Walsall, United Kingdom Trigon Recruitment Full time

    **Role: - Employment Advisor** **Location: - Walsall** **Salary: - £27,000** **Role overview of an Employment Advisor** Trigon Recruitment are recruiting for a reputable national training provider for an Employment Adviser. You will work on the WMCA AEB contract fulfilling the back end once the learner has completed their qualification to find work....

  • Senior Service Advisor

    5 months ago


    Walsall, United Kingdom Arbury Motor Group Full time

    **Job description** **Senior Vehicle Service Advisor** Arbury Motor Group is a West Midlands multi award winning dealer group, currently representing Fiat, Abarth, Nissan, Skoda, SEAT, CUPRA and Peugeot brands. We require a Service Advisor at our award winning Bromsgrove dealership. If you are looking for an exciting, rewarding and fulfilling long term...