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Customer Resolution Advisor
3 months ago
**About The Role**:
RAC has an exciting opportunity within our Customer Solution Team for full time **Customer Resolution Advisors. **These positions will be based at our Bescot Head Office on a **6-Month Fixed Term Contract or 6 **Month Secondment.**
**Salary **is from up to **£20,933.39** + **Bonus**
Monday-Sunday - 35 Hours per week Average - Shifts fall between 6am and Midnight - Full Time.
**Benefits and rewards**:
- **FREE** Ultimate breakdown cover for **you and your household** worth up to **£500**:
- **FREE** on-site **parking**:
- **Flexible benefits** you can tailor to suit you
- **Free European Breakdown cover **including** 7 days car hire **to continue your journey
- Amazing **employee benefits **including additional **discounts **on big brands, hotel stays and days out**
**Key Accountabilities...**
- Outbound contact with all customers following a breakdown incident and where necessary, provide progress updates to corporate support managers using appropriate resources and technology
- To respond to all incoming calls from Patrols and customers
- Manage the time to attend the customer at the roadside through effective communication, identifying how the customer can be proactively managed through to satisfactory completion.
- Develop positive and value based relationships with all colleagues within special ops, taking responsibility for own actions, supporting others’ decisions and assisting Roadside Services in the delivery of inspirational customer service.
- Effectively and promptly communicate with internal and external contacts to ensure a high level of communication to deliver the best outcome for the customer
- Manage performance adherence through constant monitoring and incident management
- Contribute to defined individual and team performance targets, which achieve profitability, growth and service excellence.
We are looking for a self-starter that motivated to succeed and provide an outstanding customer experience. There will be KPIs to achieve, so you must show confidence and resilience to hit your targets.
**Need to exhibit behaviours consistent with RAC core values**:
- **Handle it Together**:
- **Exceptional Service**:
- **Raise The Bar**:
- **Own It**
**_We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences._
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