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Estate Services Coordinator

3 months ago

London, United Kingdom MARKETING ALPHA PARTNERS Full time

**PRIMARY JOB FUNCTION**

To be the key link between Homes for Islington and the customer, having overall responsibility for establishing and maintaining estate agreements and service level agreements between HFI and the estate residents. This will include management of the Quality Control Officers, ensuring the provision of effective estate & contracted services on designated HFI estates. To implement and evaluate change, working creatively for solutions to caretaking and estate services issues. To ensure that comprehensive estate services are delivered on a patch basis in accordance with HFI Policy.

**KEY AREAS**

**Management and Supervision**

To ensure the provision of an effective and responsive estate based services, including Caretaking.

To develop and maintain estate agreements and service level agreements between HFI and residents/customers

Responsible for the management of caretakers and Quality Assurance Officers, including work allocation, monitoring and supervision, ensuring corrective action is taken where appropriate.

To assist with the development and implementation of new policies, procedures and written guidelines to aid the development of estate services staff.

To ensure the monitoring of standards through regular and ad hoc estate inspections, in conjunction with managers, tenant representatives and Members, taking appropriate remedial action on problems encountered.

To ensure that appropriate levels of staffing are maintained at all times.

To encourage and motivate Caretakers to work effectively when working as a team.

To carry out training of staff and management of their performance to meet organisational aims and objectives, including implementation of the HFI’s Appraisal and Development System (ADS), to include 1-2-1 supervision sessions and back to work interviews.

To be on-call on a rota basis at weekends, carrying out duties as required by managers.

**Essential**

3 years overall experience in delivering services to the public. 1 years managerial experience.

Experience of working in and delivering services to, a multi-cultural community.

Ability to supervise and manage a team of staff providing estate management and Caretaking services including conduct and discipline.

Ability to demonstrate a commitment to the provision of high quality services within the provisions of Homes for Islington’s Equal Opportunities framework.

Ability to think creatively in order to anticipate and solve problems, and to take corrective action where necessary.

Ability to manage resources to set and meet performance targets and provide adequate monitoring arrangements to achieve these.

**Salary**: £17.00-£18.00 per hour

**Experience**:

- Estate Services Coordinator: 4 years (required)
- delivering services to the public.: 3 years (required)

Work Location: In person

Reference ID: RQ885606