B2b Customer Service

6 months ago


Norwich, United Kingdom Wex Photo Video Ltd Full time

Wex Photo Video is the destination for enthusiast and professional photographers and filmmakers across the UK.

Wex delivers customers a market-leading product offering, extending to over 20,000 products, providing a comprehensive choice across all product categories.

Wex has a dedication to service, expertise, and customer satisfaction. We want our customers to feel confident about every purchase they make with us.

We treat all our customers with the care and attention that is expected from the UK's biggest photo retailer.

This important role is in the B2B team based in our Norwich office, looking after our corporate customers.

**What you’ll be doing**:

- Using your passion and knowledge of photography together with your strong communication and organisation skills to provide corporate customers with accurate advice and quotes.
- To take ownership of the full corporate customer experience working with internal departments and suppliers to obtain prices and delivery information.
- Whilst in the role you will be able to constantly keep up to date with the latest technology, learn about and trial new technology.

**Objectives**:

- To aim for orders to be fulfilled without delay working with other departments to identify any possible issues early and to keep customers updated.
- To keep the database and B2B team records up to date for your customers quotes and orders.
- To provide a brief report of your quotes raised at weekly team briefings. Highlighting any opportunities or issues.
- Information gathering and fact finding in relation to your accounts to help to keep them up to date and their orders on track.
- Using Corporate guides and procedures to ensure orders are placed correctly.
- Preparation of quotes and tenders working to obtain pricing from internal and external contacts.
- Managing backorders and ensuring stock is released to customers as soon as available.
- Be proactive to our customers, informing of new products and sales promotions.
- Working as a team towards achieving our targets.

**Key Requirements / What you’ll need**:

- An interest in, and knowledge of, photography / videography.
- To be confident and professional when communicating.
- The ability to plan, organise and prioritise work and the flexibility to switch between tasks.
- The ability to work under pressure.
- An eye for detail and systems for checking your work.
- Previous experience working with photographic kit, or in customer service or account management would be a bonus.

**Working hours**:
This is a 40 hour full time Monday to Friday role with hours worked between 8am and 6pm. Some early and some late shifts.

**What we’ll do for you**:

- Salary £24,032 per annum for full time 40 hours per week.
- B2B bonus scheme additional 20% of salary if team targets achieved.
- Additional paid days of leave for moving house or to take part in a volunteering day.
- Additional holiday for length of service.
- Enhanced maternity and paternity leave.
- Possibility of flexible working.
- Many schemes available including, staff discount, travel loan, cycle to work, pension and retail discount scheme.
- Access to and training on the latest technology and imaging products.
- Life and critical illness cover.
- And finally a great bunch of people to work and share knowledge with and an opportunity to grow.

**Job Types**: Full-time, Permanent

Pay: £24,032.00 per year

**Benefits**:

- Employee discount
- On-site parking
- Store discount

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: IAM387



  • Norwich, United Kingdom Service Service Full time

    We are looking for a highly motivated, very personable, IT-literate customer service advisors to join a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers.The small but busy team of customer service advisors provide customer support to 20 + e-commerce...


  • Norwich, United Kingdom Service Service Full time

    We are looking for a highly motivated, very personable, IT-literate customer service advisors to join a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers. The small but busy team of customer service advisors provide customer support to 20 +...


  • Norwich, United Kingdom Service Service Full time

    My client are a local home, motor and travel insurance broking boutique, offering customers their expertise in providing the best quotes for their insurance requirements. My client is looking for a new member of staff to join their existing close knit team, based just outside of the centre of Norwich. Job summary To provide customers with a welcoming,...

  • B2B Sales Expert

    2 weeks ago


    Norwich, Norfolk, United Kingdom KIKI Health Full time

    We are looking for an ambitious and self-motivated sales expert to help take our UK growth to the next level. As a B2B Sales Representative, you will be responsible for introducing new clients to our brand, building relationships, and growing our customer base.KIKI Health is a well-established health supplement retailer with a strong presence in the UK...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Customer Service Role OverviewWe are seeking a skilled customer service professional to join our team at Service Service Employment Agency Limited. In this role, you will be responsible for providing exceptional customer experiences, ensuring that all customers receive the highest level of service.Job DescriptionAs an Insurance Customer Service...


  • Norwich, United Kingdom Loads4Less Limited Full time

    An opportunity has arisen for an experienced customer service adviser and administrator to join a demanding, but rewarding environment. This position requires excellent customer service skills as you will be interacting with customers on a daily basis both face-to-face and via telephone, oftentimes during one of the most stressful events of their lives. The...


  • Norwich, Norfolk, United Kingdom KIKI Health Full time

    About KIKI HealthKIKI Health is a trusted health supplement retailer established in 1999. We pride ourselves on being ethical, eco-friendly, and sourcing only the best ingredients from nature.Main Purpose of the Role:As an Account Manager, you will be responsible for managing and developing current UK customer accounts while identifying and developing new...


  • Norwich, United Kingdom Carousel Consultancy Full time

    **Exceptional Customer Services Advisor Needed - Innovative and Expanding Co. - Dereham - up to £26k + bonuses** Carousel is the proud recruitment partner of an innovative company that is rapidly expanding across the UK and is looking to hire a **Customer Services Advisor **to join their successful Customer Service team. **What’s on offer?** The salary...


  • Norwich, United Kingdom CV-Library Full time

    R13 Recruitment are partnering an established, Norfolk business in their search for a Customer Service Advisor to join their successful customer service team. You will be responsible for providing hands on support and advising an assigned portfolio of clients. This is a full time, permanent position based in Norfolk, working Monday to Friday, with a hybrid...


  • Norwich, United Kingdom R13 Recruitment Full time

    R13 Recruitment are partnering an established, Norfolk business in their search for a Customer Service Advisor to join their successful customer service team. You will be responsible for providing hands on support and advising an assigned portfolio of clients.This is a full time, permanent position based in Norfolk, working Monday to Friday, with a hybrid of...


  • Norwich, United Kingdom Carousel Consultancy Full time

    **B2B Client Account Executive - Innovative, Rapid-Growth Organisation - £26k-£30k basic (£70k-80k OTE) + benefits** We are looking for a client focused, driven individual, with proven experience in **B2B** **Account Management**, to join a rapidly expanding, national organisation in their state-of-the-art Dereham office. **What’s on offer?** The...


  • Norwich, Norfolk, United Kingdom R13 Recruitment Full time

    R13 Recruitment is partnering a well-established Norfolk business to find a skilled Customer Service Advisor.This full-time, permanent position involves working Monday to Friday with a hybrid of office and remote working. The ideal candidate will have a driving license and access to a vehicle due to the location.Key responsibilities include managing an...


  • Norwich, Norfolk, United Kingdom Service Service Full time

    We are seeking a highly skilled Field Service Technologist to join our team in Norwich.In this role, you will be responsible for installing, commissioning, and testing complex systems using electronic, digital, and electromechanical skills.You will work on-site at customer locations in the UK and abroad, either individually or leading a small team. This...


  • Norwich, United Kingdom Service Service Full time

    A very exciting opportunity has arisen for a Field Service Engineer to join a leading engineering organisation based in Norwich. This business develops cutting edge technology in a fascinating sector. In this role, you will be working on-site at customer locations, both in the UK and abroad, either on your own or leading a small team. After completion of...


  • Norwich, United Kingdom Service Service Full time

    A very exciting opportunity has arisen for a Field Service Engineer to join a leading engineering organisation based in Norwich. This business develops cutting edge technology in a fascinating sector.In this role, you will be working on-site at customer locations, both in the UK and abroad, either on your own or leading a small team. After completion of...


  • Norwich, Norfolk, United Kingdom KIKI Health Full time

    KIKI Health is a trusted health supplement retailer established in 1999, delivering quality products to the UK and global market. We pride ourselves on being ethical, eco-friendly, and sourcing natural ingredients.This role plays a pivotal part in driving KIKI Health forward by introducing new clients, building relationships, and growing our B2B customer...


  • Norwich, Norfolk, United Kingdom KIKI Health Full time

    KIKI Health is a trusted health supplement retailer with a strong foothold in delivering quality health products to the UK and global markets.About the RoleWe are seeking an experienced Business Development Manager to drive our B2B sales forward by introducing new clients to our brand, building initial relationships, and growing our customer base.This role...


  • Norwich, Norfolk, United Kingdom United Parcel Service of America, Inc Full time

    About the Role:This exciting opportunity allows you to join our dynamic team as a Customer Service Representative.As a key point of contact, you will be responsible for delivering exceptional customer service.What We Offer:A competitive salary of £11.44 per hourA comprehensive company pension schemeDiscounts at popular retailers and attractionsOngoing...


  • Norwich, Norfolk, United Kingdom R13 Recruitment Full time

    Join our valued partner in Norfolk as a dedicated Customer Service Advisor!This is a fantastic opportunity to grow your career in a dynamic and supportive environment. As a member of the successful customer service team, you will play a crucial role in delivering exceptional customer experiences.You will be responsible for managing an assigned portfolio of...


  • Norwich, United Kingdom Service Service Full time

    My client is a Norwich based Wealth Management company who provide investment and retirement advice to a High Net Worth client base. a boutique practice that believes in putting their strong client base at the forefront of all that they do. **Role purpose** To support the Financial Planning Partners by providing back-office support where required, whilst...