Customer Service Advisor

6 months ago


Norwich, United Kingdom Loads4Less Limited Full time

An opportunity has arisen for an experienced customer service adviser and administrator to join a demanding, but rewarding environment.

This position requires excellent customer service skills as you will be interacting with customers on a daily basis both face-to-face and via telephone, oftentimes during one of the most stressful events of their lives. The company boasts a customer satisfaction rate of 98% so will be recruiting a member of staff who will not only meet this expectation, but surpass this statistic.

Essential criteria:

- Excellent customer service and communication skills, both verbal and written
- You will be in a money handling role so must be trust worthy, and able to record payments both cash and electronically accurately
- Computer literate, this role will include data entry and report making using cloud based CRM systems
- Ability to prioritise workload and adhere to strict deadlines
- Ability to distribute workload to driver/porter teams in a manner to optimise team performance and efficiency
- You will be educated to GCSE level, with a C or greater in English and Maths
- Experience dealing with customer complaints, and the ability to do so in a calm and professional manner
- Experience of working in a sales environment with a proven track record in this area
- Generating customer invoices, and for B2B invoices tracking payment dates
- It will be of great advantage if you have experience in the use of Xero for basic accounts based work

**Job Types**: Full-time, Permanent

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person



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