Customer Service Advisor

4 months ago


Norwich, United Kingdom Desira Group PLC Full time

**Join Our Dynamic Team as a Customer Service Advisor**

Are you ready for an exciting career opportunity? Desira Group Plc, a trailblazer in the UK motor industry with a rich 50-year history, is expanding its highly successful Service Call Centre and Customer Services Team. We're on the lookout for an enthusiastic and organised individual to join us at our central location.

**What's in it for you**:

- Competitive basic salary and an attractive bonus scheme
- Generous 30 days annual leave, including bank holidays
- Continuous training and development for career progression
- Benefits such as a pension scheme, life insurance, recommend a friend scheme, and staff discounts

**About the role**: As a Call Centre Service Reservations Advisor, you'll play a crucial role in our eight service departments. Your responsibilities will include answering and making inbound and outbound service calls, maximizing service bookings, and providing first-class service to our valued customers. No prior experience is necessary; we provide full training to ensure your success. However, a background in the Service department of a Franchised dealer or Call Centre would be advantageous.

**What we're looking for**:

- Strong communication skills
- Excellent organization and attention to detail
- Ability to work collaboratively as part of a team

**Why Desira**:

- A company with over 50 years of trading heritage
- An influential player in the UK motor industry
- A commitment to employee development and satisfaction
- A diverse range of Sales and Aftersales dealerships, including Nissan, Suzuki, Isuzu, LEVC, Fiat, Citroen, Peugeot, Jeep, Alfa Romeo, Abarth, MG, and easypeasy Bosch

Pay: From £25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- Referral programme

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: SRAHS01



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