Norfolk Business Customer Support Specialist

2 weeks ago


Norwich, Norfolk, United Kingdom R13 Recruitment Full time

Join our valued partner in Norfolk as a dedicated Customer Service Advisor

This is a fantastic opportunity to grow your career in a dynamic and supportive environment. As a member of the successful customer service team, you will play a crucial role in delivering exceptional customer experiences.

You will be responsible for managing an assigned portfolio of clients, advising on any issues, and providing comprehensive support. This includes collaborating with external teams to align customer objectives and requirements, maintaining communication to ensure timely updates, and resolving delivery incidents.

To excel in this role, you should possess strong communication skills, an excellent telephone manner, and proficiency in Microsoft Office. At least 2 years of customer service experience, preferably B2B, is required.

SAP and Salesforce experience would be beneficial but not essential. If you're passionate about delivering top-notch customer experiences, we'd love to hear from you

The estimated salary for this role is approximately £26,000-£32,000 per annum, based on qualifications and experience.

Your Skills and Qualifications
  • At least 2 years of customer service experience, preferably B2B.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office and other relevant software applications.


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