Head of Operations

4 months ago

Leeds, United Kingdom Pickfords Move Management Ltd Full time

JOB PURPOSE:
1. To lead and manage the Group team to achieve revenue, margin and contribution targets.

2. To drive revenue and brand awareness through business development/account management and the management of the day-to-day sales activities and move co ordination processes.

3. Deliver a consistent superior service in line with the company quality standards.

4. Comply with company cash management guidelines.

RESPONSIBILITIES:

- Full responsibility for Group contribution.
- Daily management of Group sales performance through use of DRR.
- To conduct monthly reviews of Sales and Coordination Team.
- To achieve company conversion targets.
- Manage margins by job via PF10 report.
- Ongoing management and development of local accounts.
- Manage Move Co-ordination team through adherence to ‘daily task list’.
- Manage all staff to achieve appropriate KPIs.
- To ensure efficient and effective management of all branches and sites in Group.
- To conduct customer visits, during and after moves to check on quality of service. Ensure that any shortfalls are fully investigated and managed to conclusion.
- To conduct all relevant recruitment in line with company guidelines.
- Assist management of brand profile on web.
- Complete weekly trading report and monthly forecast for Group.
- Investigation of claims and complaints.
- Attend branch service meetings.
- Conduct formal branch monthly reviews.
- To maintain and monitor an up to date training matrix for all Group management, sales and administrative staff.
- Complete all required monthly returns.
- Monitor and maintain all transport legislative requirements.
- Compliance to Branch Health & Safety requirements.
- Adherence to company ISO/BAR accreditations.
- Ensure all payments are collected in line with contract conditions.

KPI’s:

- Achieve annual target.
- Company sales conversions as per PF04.
- 12 monthly sales reviews.
- Sales productivity targets via DRR.
- Local account measurement.
- Branch of the Year.
- Branch compliance table.
- Achieve product margins via PF10 report.
- Improvement to budgeted claims percentage.
- Branch use again score 95%.
- Branch service score of 8.7.
- Minimum of 2 quality audits (1 must be international) per month.
- Zero debt over 60 days.
- No overdue vehicle services.
- Tachograph error rate < 8%
- Minimum health & safety audit score of 90%.

SKILLS, KNOWLEDGE & EXPERIENCE:

- Managerial experience and leadership skills.
- Customer centric.
- Sales management.
- Company centric and team player
- Excellent communication skills both verbal and written.
- Problem solving skills.
- Commercial awareness.
- Ability to motivate team and create a can do environment.
- Ability to coach and train others.

**Job Types**: Full-time, Permanent

**Salary**: £35,000.00-£40,000.00 per year

**Benefits**:

- Company pension
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Ability to Commute:

- Leeds, LS25 2GA (required)

Ability to Relocate:

- Leeds, LS25 2GA: Relocate before starting work (required)

Work Location: In person

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