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Head of IT Operations

2 months ago

Leeds, Leeds, United Kingdom Fruition IT Full time

Head of IT Operations

£90, % bonus + Company benefits

Hybrid working - 2 days per week onsite

Fruition IT is seeking a Head of IT Operations for an organization undergoing a major transformation initiative.

Why Consider This Opportunity?

Our client is on a transformative path, steering the organization towards a technology-driven future.

As the Head of IT Operations, you will spearhead the strategic execution of IT Infrastructure, IT Security, and customer support systems. You will thrive in a vibrant work atmosphere, fostering innovation and technological excellence while ensuring alignment with ambitious organizational objectives. You will lead a high-performing team that will significantly influence the scalability and efficiency of a thriving business.

Key Responsibilities:

  • Develop and implement IT strategies and initiatives.
  • Lead and mentor a team, offering guidance and support to enhance performance and innovation.
  • Oversee the design, implementation, and maintenance of IT infrastructure and systems.
  • Collaborate with cross-functional teams.
  • Manage IT budgets, resources, and vendors to ensure efficient and cost-effective operations.
  • Drive continuous documentation and process review to ensure efficient delivery of all ISO and audit-related certifications.
  • Develop and enforce IT policies, procedures, and security protocols to safeguard company assets and data, ensuring ownership and integrity of information.
  • Implement robust cybersecurity measures to protect against threats and vulnerabilities.
  • Lead the customer support function and team, ensuring timely resolution of issues and high-quality service delivery.
  • Establish service level agreements (SLAs) and key performance indicators (KPIs) to measure and enhance customer support performance.

Qualifications Required:

  • Proven experience as an IT leader with a track record of driving technology initiatives.
  • Experience in developing and implementing IT strategies.
  • Strong technical expertise in IT infrastructure management, including networks, servers, and cloud services (AWS preferred).
  • Experience managing IT budgets, resources, and vendor relationships.
  • Familiarity with IT governance, risk management, and compliance frameworks.
  • Excellent communication and interpersonal skills.
  • Highly motivated with compassionate leadership and people management skills.
  • Experience in taking responsibility for and delivering a technical strategy.
  • Proven ability to deliver transformational change.
  • Experience working with board-level stakeholders.
  • Strong stakeholder management capabilities.
  • Experience in guiding a team on a journey, promoting a culture of learning, development, innovation, collaboration, and continuous improvement.

To express your interest in this role, please submit your CV for consideration.

We are an equal opportunities employer and welcome applications from all suitably qualified individuals regardless of their race, sex, disability, religion/belief, sexual orientation, or age.