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Head of Property Operations

2 months ago


Leeds, Leeds, United Kingdom Cortland Full time

Role: Head of Property Operations

Reporting to: Executive Leadership Team

Cortland is a leading provider of property management services, dedicated to delivering exceptional results for our clients and residents. As a key member of our team, you will play a crucial role in ensuring our continued success.

We are seeking a highly skilled and experienced Head of Property Operations to join our team. As a leader in this role, you will be responsible for overseeing the day-to-day operations of our property management business, ensuring that our teams are equipped to deliver outstanding customer service and achieve exceptional results.

Key Responsibilities:

  • Provide leadership and guidance to the Property Operations team, ensuring that they have the necessary tools and resources to succeed.
  • Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
  • Collaborate with cross-functional teams to identify and address operational inefficiencies and areas for improvement.
  • Monitor and analyze key performance indicators (KPIs) to measure team performance and identify areas for growth.
  • Develop and maintain relationships with key stakeholders, including clients, residents, and contractors.
  • Stay up-to-date with industry trends and best practices, applying this knowledge to drive innovation and improvement within the team.

Requirements:

  • Proven experience in property management or a related field, with a strong track record of success.
  • Excellent leadership and communication skills, with the ability to motivate and inspire teams.
  • Strong analytical and problem-solving skills, with the ability to identify and address operational inefficiencies.
  • Ability to work collaboratively with cross-functional teams to achieve shared goals.
  • Strong knowledge of property management software and systems.
  • Ability to travel to various locations as required.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading provider of property management services.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.