Customer Hub Officer

5 months ago


Remote, United Kingdom OWOA Full time

**Hub Officer - Revenue and Benefits (Remote)**

**Location**: Remote

**Key Responsibilities**:

- Process, verify, and quality check housing benefit claims in accordance with DWP Housing Benefit Award Accuracy legislation & Guidelines.
- Utilize expertise in housing benefit processing to verify income details, capital details, and council tax reduction eligibility.
- Handle council benefits and claims efficiently, ensuring accuracy and compliance with regulatory standards.
- Conduct quality checks on 50 claims per month between May and December as required by DWP guidelines.
- Navigate and utilize RB Live system and Northgate NEC system proficiently to check claims and provide accurate reports to the DWP.
- Collaborate closely with team members to ensure efficient workflow and adherence to prescribed activities.

**Requirements**:

- Prior experience in housing benefit processing and claim verification is required.
- Proficiency in RB Live system and Northgate NEC system is required.
- Strong attention to detail and ability to work with precision under strict deadlines.
- Familiarity with DWP Housing Benefit Award Accuracy legislation & Guidelines.
- Ability to work independently with mínimal supervision.
- Excellent communication skills and ability to collaborate effectively with team members.

**How to Apply**:
**Job Types**: Part-time, Fixed term contract
Contract length: 7 months

Pay: £15.00-£19.50 per hour

Expected hours: 15 per week

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Remote

Reference ID: NUL17678



  • Remote, United Kingdom Hair Expert Hub Full time

    **About us** At Hair Expert Hub, Our mission is to bridge the gap between skilled hair professionals like you and the client in your area who are eager to experience your exceptional services. Our community is designed to help you overcome the hurdles of attracting new clients and growing your business. We recognize that your talent deserves more exposure,...


  • Remote, United Kingdom BCP Council Full time

    Job Introduction **The Role** We are looking for a Customer Service Advisor to join our friendly team helping customers with enquiries and service requests about Council Services. The role is working within our contact centre team answering enquiries from customer on the telephone. We provide access to a wide range of Council services and this role is the...


  • Remote, United Kingdom Jisc Full time

    **More details**: Senior Customer Experience Designer **Salary**: From £50,000 per annum negotiable depending on experience Contract: Permanent Location: Hybrid - flexibility to work from home or at any of our main hubs (London, Bristol, Manchester and Harwell) Jisc is the UK higher, further education and skills sectors’ not-for-profit organisation...


  • Remote, United Kingdom Sage Homes Full time

    **About Sage Homes** Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them. Since 2017 we have delivered around 10,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes...


  • Remote, United Kingdom Enviro Trees UK Full time

    **Who are Enviro Trees?** Enviro Trees UK is an innovative company in the arboriculture industry. We are professional, agile, and innovative. Our clients are in the insurance, emergency, and commercial markets across the UK. Our mission is to provide arboriculture services, such as reports and tree work, to our clients as quickly as possible, all the while...


  • Remote, United Kingdom Stonewater Full time

    **12 Month **Fixed Term Contract** Here at Stonewater, we’re proud to make things personal. If it matters to our customers, it matters to us. We’re recruiting for a brand new role to support our efforts to deliver a proactive, positive and impactful customer complaints service. Your role as Senior Customer Complaints Officer will be crucial in helping...

  • Office Administrator

    5 months ago


    Remote, United Kingdom MITI Full time

    **Responsibilities**: - **Supervising Administrative Staff**: If there are other administrative staff members, the Office Administrator may supervise and coordinate their work. - **Scheduling and Calendar Management**: Managing the office calendar, scheduling meetings, and organizing appointments for the team members. - **Facilities Management**: Overseeing...


  • Remote, United Kingdom UniHomes Full time

    **Customer Support Advisor**: Sheffield, South Yorkshire, United Kingdom (Office, Hybrid and Remote Working positions available) **Salary: £23,100 - £23,500** **Hours: Full-time (37 hrs)** Feeling burnt out by the call centre grind? Do you thrive on helping customers but dread the pressure of sales quotas? Do you want to ditch the shift work in favour...


  • Remote, United Kingdom Utility People Full time

    **Key responsibilities**: - Onboarding customers into internal systems and preparing them for tendering - Managing various tasks such as arranging COTs, dealing with objections, terminations, meter removals and installations, MOP and DCDA-related cases, and more - Getting acquainted with the operational platform and adhering to internal processes - Taking...


  • Remote, United Kingdom Zenith People Full time

    Permanent- Remote- Posted 4 hours ago**Hours: Monday-Friday 8am-4pm and 9am - 5pm** **The role responsibilities**: - Handling inbound calls from consumers and distributors - Resolving queries and keeping customers updated on the status of their enquiry - Processing inbound promotional claims accurately and efficiently - Making effective use of down time by...

  • Property Officer

    5 months ago


    Remote, United Kingdom County Rents Full time

    County Private Client are a family owned Temporary Accommodation provider to Local Authorities, Government organisations such as the NHS and other bodies. With over 14 years experience, we are proud of ability to support those in need of safe, secure housing when they need it the most. The Property Officer is at the heart of our Customer Service function....


  • Remote, United Kingdom Ventrica Full time

    **We are looking for an Experienced Quality Assurance Officer to join us at Ventrica!** **Role Overview** The responsibility of the Ventrica Quality Assurance Officer is to oversee the quality of service we provide to our customer and clients. Reporting to the Head of Training, Development and Quality, Quality Assurance Officers will review, measure and...


  • Remote, United Kingdom Vita Health Group Full time

    The Role: What you will do? **The Role**: Are you looking for an customer service role that will really make a difference to lives? A role that will complement your busy life schedule at hours to suit you? Being a customer service advisor is a very rewarding but also sometimes challenging job, every day is different to the last and there is a lot to learn....


  • Remote, United Kingdom Careium Full time

    **Sales Office Coordinator** **37.5 hours per week** **Competitive Salary + Benefits** **About Careium** We are one of the UK’s largest telecare organisations, providing personal alarm products and monitoring & support services to over 250,000 private and corporate clients of all ages. Our main aim is to help our clients maintain a richer and more...

  • Office Administrator

    5 months ago


    Remote, United Kingdom Rowlen Full time

    Key Responsibilities: - Scheduling appointments and running a diary for 4/5 engineers - Maintaining and managing a calendar for booking engineers - Operating our job software for managing job sheets, invoicing, and appointment scheduling. - Support in generating invoices - Coordinate contracts and subcontractor activities to ensure project...


  • Remote, United Kingdom Drain Doctor Plumbing Full time

    This opportunity is a **home-based** role but all interviews and initial training will take place at our office in Bromsgrove, Worcestershire. You must have excellent customer service skills and be able to provide excellent customer care to both domestic and commercial customers. The role will involve 2 different aspects: Taking emergency call-out jobs,...


  • Remote, United Kingdom Evolution Funding Full time

    **We are seeking a proactive and detail orientated Customer Service Advisor to join our team.** Evolution Funding is the largest motor finance broker in the UK. Since 2002, we have transformed from a traditional motor finance brokerage into a technology-led firm with systems and technology capabilities that are designed to put the customer first and help...

  • Disability Officer

    5 months ago


    Remote, United Kingdom Kaplan International Full time

    **Disability Officer** **Reference number**: JR239228 **Location**:Remote **Working pattern**: Full Time, 37.5 hours per week **Contract Type**:Permanent **Number of roles**:1 **Salary**: £27,000 per annum We are looking for a Disability Officer to join our team. You will work alongside our Student Support and Study Skills teams and will provide...


  • Remote, United Kingdom Daisy Corporate Services Full time

    Company Description **Location: Home Based (some travelling may be required to Horsham office)** **Salary: Up to £27,000** **Job Description**: About the role... - Provide first line support to both internal and external users. - Respond to customer requests in line with agreed SLA targets. - Interact with customers and internal people at all levels...

  • Key Account Officer

    5 months ago


    Remote, United Kingdom London School of Emerging Technology Full time

    As a Part-Time Key Account Officer, you will be crucial in managing and nurturing relationships with key clients, ensuring their satisfaction and driving business growth. You will collaborate with internal teams to understand client needs, develop customized solutions, and provide exceptional service to achieve mutually beneficial outcomes. **Key...