Customer Service Executive

3 weeks ago


Remote, United Kingdom Utility People Full time

**Key responsibilities**:

- Onboarding customers into internal systems and preparing them for tendering
- Managing various tasks such as arranging COTs, dealing with objections, terminations, meter removals and installations, MOP and DCDA-related cases, and more
- Getting acquainted with the operational platform and adhering to internal processes
- Taking ownership of customer needs and overcoming challenges to ensure positive outcomes
- Thriving in a fast-paced working environment

**Skills and experience required**:

- A proven track record in providing exceptional customer service
- Minimum of 3 years' experience working for a utility supplier, brokerage, or consultancy
- Solid understanding of account management processes in the utility market
- Proficiency in Microsoft Office, including Excel, Word, and Outlook
- Optional experience with Optima system, HubSpot, and SharePoint is a plus



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