Client Services Executive

6 months ago


Remote, United Kingdom MedBrief Full time

**Job description**

MedBrief are looking for an ambitious Client Relationship Executive to join our specialised team in managing and building relationships with our customers.

MedBrief are a leading medico-legal technology company, providing services including, records management and distribution, clinical services and radiology hosting to a large portfolio of clients across the personal injury and clinical negligence sector. We offer innovative software and products to both claimant and defendant solicitors.

What you need:

- The ability to identify a client’s needs and expectations,
- Proven experience in managing client or customers needs and expectations through the services offered by the company,

Duties and Responsibilities:

- Managing the relationships between the company and its clients,
- The day-to-day administration of requests from the company’s clients,
- Manning the company telephone to deal with requests as required,
- Working in a team to ensure that all client’s receive a high level of personable client service

Skills and experience:

- Excellent communication skills in both writing and orally,
- High attention to detail,
- Previous experience in a client facing role,
- Proficient IT skills,
- Knowledge of the clinical negligence or personal injury industry.
- Excellent organisational skills (prioritising, time management, record keeping, following up with clients).
- Able to meet tight deadlines, manage conflicting priorities, effectively multi-task and work well under pressure in a fast paced, changing environment.
- Proficient in Microsoft Office tools.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company pension
- On-site parking
- Sick pay
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Loyalty bonus

**Experience**:

- Customer service: 2 years (required)

Work Location: Remote

Reference ID: 0097



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