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Senior Manager Customer Service

4 months ago

Remote, United Kingdom TE Connectivity Full time

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

At TE, you will unleash your potential by working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.

TE Connectivity's Customer Service Teams interact with customers, company sales, and service representatives to handle various pre- or post-sales service functions. They take and process transactions via phone, internet, and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote and sell our company's products or services and investigate and resolve customer complaints. A key focus area is developing strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities
  • Create and execute team strategy aligned with BU priorities and values.
  • Lead, manage, and coach team of customer service and supply planning associates within EMEA.
  • Assist /lead data analytic support to the sales leader and provide performance updates and team reviews.
  • Publish and drive towards the attainment of customers' annual and monthly booking and billing forecasts.
  • Manage demand, cancellation, pushouts, expedites, IBP forecast, and timely order acknowledgment and updates to customers.
  • Resolve systematic delivery issues with strategic customers.
  • Implement service-level definitions and agreements across the team.
  • Execute process improvement initiatives to drive improved performance.
  • Work closely with internal customers – warehouse, logistics, planners, and concerned teams at the customer
  • Ensure timely submission of necessary documents and bills are processed for payment to the customer.
What your background should look like:
  • Bachelor's degree in marketing or related field; or equivalent work experience in a customer service or supply chain role.
  • SAP Experience is preferred
  • Experience leading/influencing change management
  • Flexibility to travel to customers as required
  • Knowledge of imports, exports, SEZ, and Free trade zone warehouse functions is required.
  • Strong English Language skills
Competencies
Motivating OthersManaging and Measuring WorkBuilding Effective TeamsValues: Integrity, Accountability, Inclusion, Innovation, TeamworkSET : Strategy, Execution, Talent (for managers)

ABOUT TE CONNECTIVITY

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:

We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority


• Competitive Salary Package

• Performance-Based Bonus Plans

• Health and Wellness Incentives

• Community Outreach Programs / Charity Events

• Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.