Customer Service Advisor

4 days ago

Remote, United Kingdom Vita Health Group Full time

The Role: What you will do?
**The Role**:
Are you looking for an customer service role that will really make a difference to lives? A role that will complement your busy life schedule at hours to suit you?

Being a customer service advisor is a very rewarding but also sometimes challenging job, every day is different to the last and there is a lot to learn. The journey starts with booking the initial treatment, whether that is for our Physiotherapy or Mental Health service all the way through to discharge. Our customer service advisors ensure the smoothest journey for our patients.

The role itself involves mainly phone based customer service support but does also encompass a range of administrative responsibilities that support alongside the calls.

If you feel you can help us to make a difference to a patients life then keep reading to see if you are interested in the role and what we have to offer.

The location for the role is remote based working, within a fantastic team of around 20 people.

The shifts are between 8am - 6.30pm Monday - Friday and Saturday 8am - 5pm

Some examples of shifts are 8am-4pm, 9.30-5.30 or 10.30-6.30. You will only need to work 1 half a Saturday a month, with the shift being either 8am-12.30 or 12.30-5pm.

**Ideally you would have experience working in a fast-paced contact centre environment, as we need individuals who have the personal resilience to work in a high pressured, fast-paced role.**

**If any of the above applies to you, Vita Health have the perfect role for you**

**On top of your salary we offer 33 days holiday (inc Bank Holidays), pension scheme, time off for your birthday plus many other great benefits**

**As this a popular role, this role may close early due to the amount of applicants.**

**What will you be doing?**
- Working as part of a team of 20+ direct colleagues supporting clinical teams with over 300 colleagues
- Contacting Clients to book their Physiotherapy or Mental health treatments within the agreed timeframe
- Efficiently handling a share of our 400 daily incoming calls to our National Service Centre
- Identify and effectively dealing with any problems where appropriate
- Ensuring any client or patient telephone enquiries are replied to in a correct and confident manner.
- Correspond and converse with our nationwide network of treatment clinics

**Skills and Experience**:
**Essential**:

- Customer service experience
- Personal resilience for a fast paced office environment
- Good Interpersonal and communication skills, with a can do attitude
- Good organisational skills
- Self-motivating
- Good attention to detail and accuracy is required
- Excellent written and spoken English
- An awareness of and commitment to supporting and facilitating diversity and inclusion
- Self -sufficient

**Desirable**:

- 2 + years office and administrative experience
- NVQ Level 2 Business and Administration
- Experience working in a busy office environment.

**Why Vita Health Group?**

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.

We are physical and mental health specialists with over 30 years of experience. We work in partnership with the NHS, are engaged by insurers and some of the UK’s largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.

To progress your skills and enable career development we provide Continued Professional Development opportunities including secondments, management training, a mentoring scheme and regular events and webinars across a range of clinical disciplines.

We are committed to equitably support the wellbeing of all employees as demonstrated by:

- Our association with the MINDFUL EMPLOYER Charter for Employers who are Positive About Mental Health.
- Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be invited for interview.
- Our sign up to the Armed Forces Covenant.
- Our status as a Menopause Friendly Committed employer.
- Our sign up to the Employer with Heart Charter.
- Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
- The provision of access to health and wellbeing services for colleagues which includes a team of trained Mental Health Advocates and an Employee Assistance Programme.
- An embedded “speaking up” culture facilitated by Freedom to Speak Up Guardians.

  • Home Working Customer Service Advisor

    3 weeks ago

    Remote, United Kingdom First Customer Contact Ltd Full time

    **Who Are We?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, Trans Pennine Express and Avanti West Coast) and our open access operator (Hull Trains & Lumo). We operate all types of passenger railways - intercity, commuter, regional and...

  • Customer Service Advisor

    4 weeks ago

    Remote, United Kingdom Certas Energy UK Limited Full time

    We are looking for a Home-Based Customer Service Advisor based in the Yorkshire area to join our team working 37.5 hours per week. Although this role is Home-Based you will be required to attend our Castleford Office for a period of time for your initial training. **As a Customer Service Advisor for Certas Energy you’ll have access to**: - Competitive...

  • Customer Service Advisor

    2 months ago

    Remote, United Kingdom CitySprint Full time

    **Customer Service Advisor | Bristol | Permanent** **Salary: £21,541** **Days: 5 days out of 7 including bank holidays, Mon-Sun** **Hours: 40 hours per week, 9 hour shifts (with one hour lunch break), between 7am - 7pm** **Benefits**: - Competitive holiday allowance - Day off for your Birthday - Death in Service - Enhanced Maternity and Paternity -...

  • Customer Service Advisor

    4 weeks ago

    Remote, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, who are open to working on a fully remote basis from home ,for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what they do. The...

  • Customer Service Advisor

    4 weeks ago

    Remote, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, who are open to working on a fully remote basis from home ,for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what they do. The...

  • Customer Service Advisor

    2 days ago

    Remote, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, who are open to working on a fully remote basis from home ,for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what they do. The...

  • Customer Service Advisor

    2 weeks ago

    Remote, United Kingdom Premium Credit Limited Full time

    **Customer Service Advisor** - Remote working - Competitive salary of up to £23,300 - A workplace pension scheme - 3 weeks training, coaching and mentoring, continual support and opportunities for internal progression - 25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays) - Support and investment in your personal...

  • Customer Service Advisor

    2 weeks ago

    Remote, United Kingdom Serco Full time

    As a Customer Service Advisor you’ll be the first point of contact for one of our public services. Involving both inbound and outbound calls, the people you speak to will have a range of questions or concerns - and using a calm and considered approach you’ll provide important support and advice at a time of need, recording this in the relevant systems as...

  • Customer Service Advisor

    4 weeks ago

    Remote, United Kingdom Wild Berry Associates London Full time

    We are recruiting for a well known charity platform based in central London. This is an excellent opportunity for an experienced Customer Services Advisor to join this great company on a temp basis. Monday - Friday 9.00 - 17.30 or 9.30 - 18.00 12 week duration Remote working - Providing front-line support for charities - Escalating bugs and fixes through...

  • Customer Service Advisor

    3 weeks ago

    Remote, United Kingdom minicabit Full time

    **Job Title**: Customer Service Advisor **Reporting to**: Head of Operations **Who we are** minicabit is the UK's largest and most visited cab comparison website, enabling customers and businesses to compare and book great quotes from over 800 licensed Cab Operators in over 550 UK towns & cities, on web and mobile. Book single and return trips up to 12...

  • Customer Service Advisor

    1 week ago

    Remote, United Kingdom Wild Berry Associates London Full time

    We are recruiting for a well known charity platform based in central London. This is an excellent opportunity for an experienced Customer Services Advisor to join this great company on a temp basis.Monday - Friday or 12 week durationRemote working Providing frontline support for charities Escalating bugs and fixes through the appropriate channels to ensure...

  • Weekend Customer Service Advisor

    2 weeks ago

    Remote, United Kingdom Synergy Recruitment Ltd Full time

    **Are you looking for a Working from Home/ fully remote position?** **Do you have commitments in the week, and want a weekend role, but don’t fancy standing behind a bar?** **Then look no further!** We are recruiting a Weekend Customer Service Advisor for our client. The company are based in Macclesfield and you would need to be available for training...

  • Customer Service Advisor

    3 weeks ago

    Remote, United Kingdom Mystery Away Days Full time

    **About Mystery Away Days**: Mystery Away Days is an innovative travel service that delights football fans by sending them on surprise trips to different cities across Europe to enjoy a random football game. We're passionate about creating unforgettable experiences and ensuring every detail is perfectly planned for an exhilarating adventure. **The...

  • Customer Advisor

    3 weeks ago

    Remote, United Kingdom The AA Full time

    **Company description**: **Job Title**: Customer Advisor **Location**: Remote **Salary**: £21,316.05 **Contract**: Full-time, permanent **Hours**: 36.25 hours per week, Monday to Friday shifts between 9am and 6pm Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and...

  • Customer Service Advisor

    3 weeks ago

    Remote, United Kingdom Mercer Full time

    **Customer Service Advisor - Chichester / Edinburgh / Remote** Mercer are looking to recruit Customer Service Advisors for our successful Customer Engagement Centre. **What can you expect?** - To join a professional yet fun, friendly and welcoming customer service centre - Excellent on the job training and support including 5 week training course with...

  • Customer Service Advisor

    3 weeks ago

    Remote, United Kingdom Evolution Funding Full time

    **We are seeking a proactive and detail orientated Customer Service Advisor to join our team.** Evolution Funding is the largest motor finance broker in the UK. Since 2002, we have transformed from a traditional motor finance brokerage into a technology-led firm with systems and technology capabilities that are designed to put the customer first and help...

  • Customer Advisor

    1 week ago

    Remote, United Kingdom The AA Full time

    Company description:Job Title: Customer AdvisorLocation: RemoteSalary: £21,316.05Contract: Full-time, permanentHours: 36.25 hours per week, Monday to Friday shifts between 9am and 6pmSolution bringers. Day makers. Extra milers. We are the AA. And we keep everyone's show on the road. There for our members wherever and whenever they need us, we're always...

  • Customer Services Advisor

    2 weeks ago

    Remote, United Kingdom BCP Council Full time

    Job Introduction **The Role** We are looking for a Customer Service Advisor to join our friendly team helping customers with enquiries and service requests about Council Services. The role is working within our contact centre team answering enquiries from customer on the telephone. We provide access to a wide range of Council services and this role is the...

  • Customer Service Advisor

    4 weeks ago

    Remote, United Kingdom Robert Heath Heating Ltd Full time

    **Robert Heath Heating **One of the UK’s Leading Social Housing Gas Contractors has an opportunity for a motivated individual to join our Customer Service Team (Home based). As a customer service advisor, your role will be dealing with incoming calls for repairs & servicing of heating systems for customers in the social & supported housing sector. **The...

  • Customer Service Advisor

    1 week ago

    Remote, United Kingdom The AA Full time

    **This is the job**: **Job Title**: Customer Service Advisor **Location**: Basingstoke (with Dynamic working option) **Salary**: £22,322 **Contract**: Full time - permanent, 36.25 hours per week **Hours**: Shifts between Monday to Friday 7.30am-6:15pm, Weekends 8am-3pm **Do you get a kick out of solving problems?** **Are you energized by speaking to...