Service Desk Administrator

7 months ago


Glasgow, United Kingdom Televerde Full time

Under supervision by the System Administrator, the Security Analyst & Service Desk Administrator II is responsible for the implementation and day-to-day management and continual improvement of the information security management system and acts as the second point of contact for users needing IT Services. The role is to blend and operate an effective governance framework that addresses and meets the requirements of ISO 27001, SOC, and all legal and regulatory requirements including but not limited to the GDPR and Data Protection Act 2018.The SASDAII manages incidents (any contact with IT) from inception to close and performs incident triage, diagnosis, troubleshooting and problem resolution.

**Essential Functions and Responsibilities**
- Building, leading, and managing the information security strategy for the organization.
- Providing information security expertise and guidance to projects and, where appropriate, taking on information security-related project tasks.
- Being the point of contact for all required external bodies
- Manages incidents (any user requesting any service) from inception to close.
- Classifies incidents according to impact and urgency.
- Classifies and routes incidents according to the type of service needed, while remaining the key contact for the incident.
- Tracks performance of IT services alerting managers to breaks in service level agreements.
- Documents and tracks the inventory of software, hardware and network assets owned by the company.
- Inventory and catalog all software media.
- Perform audits of software installed.
- Installs workstation equipment.
- Participates in process improvement workshops to improve Information Services business processes.
- With Network Engineers, maintains security of company’s computer systems.
- Troubleshoot, identify, and resolve database issues.
- Related to stored procedures.
- SQL jobs
- Server issues
- Proficient in writing SQL queries
- Support SharePoint
- Create, develop, and maintain SharePoint sites for internal and campaign sites.
- Manage user permissions defined in Active Directory
- Create network users accounts.
- Create Exchange accounts.

**Qualifications**
- Aptitude and interest in learning computer systems.
- Good communication and interpersonal skills.
- Demonstrated ability to proactively respond to customer inquiries in a timely manner.
- Strong literacy skills required.
- General understanding of how ISO certification applies to Televerde and the individual role.
- Ability to multitask and reprioritize work in a changing business climate.
- Proficient at providing clear and concise technical documentation.

**Education and Experience**
- G.E.D. or high school diploma required. Associates degree preferred.
- 1 Year business experience required; prior help/service desk, or similar experience a plus.
- Call center experience a plus.
- A+ certification a plus. Microsoft Technology Associate (MTA) a plus.
- Prior work experience with ISO 9000, ISO 20000, BS 15000, ITIL/ITSM or MOF a plus.

**Working conditions/ Physical requirements**

This position is performed in an office environment.

Essential physical requirements of this job include:

- Ability to move wrists, hands, and/or fingers in a repetitive motion.
- Ability to continuously stand, walk, reach, kneel, bend, stoop, push/pull computer equipment, and sit.
- Ability to lift from 25 to 50 pounds occasionally.
- Communicating effectively with employees, vendors, and clients.
- Continuously working at a desk and computer screen at least 75% of the time.

Reasonable accommodation may be made to enable individuals to perform the essential duties if needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This job description is not meant to be all-inclusive of the duties and responsibilities of the job and may change at any time without notice._

**_ Televerde provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws._**

**_ This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training._



  • Glasgow, United Kingdom Lewis Paige Recruitment Ltd Full time

    **IT Service Desk Administrator Glasgow £25,000 + Benefits** Our client is a regional Law Firm who is now looking to recruit a IT Service Desk Administrator for their team. This is a great opportunity for someone that has 1-2 years experience in an IT service desk role and is looking to progress their career. **Key skills and experience required for this IT...


  • Glasgow, United Kingdom Brite Recruitment Ltd Full time

    **Service Desk Administrator £19,500 + Bonus Glasgow (Potential for Remote Working)** We have a great opportunity for an enthusiastic individual to work as a Service Desk Administrator in Glasgow on a full-time, permanent basis. Our client is a worldwide distributor of products, services and supplies for the healthcare sector. As a Service Desk...


  • Glasgow, United Kingdom Rise Technical Recruitment Limited Full time

    Service Desk Administrator (Progression) Hybrid working - commutable from Glasgow, Coatbridge, Clydebank, Cumbernauld £20,000 + Progression + Training + Quarterly Bonus + Holiday + Private pension + Life insurance + Hybrid working + Gym discount + Employee discounts Are you from an administrative or customer service background, looking for a role...


  • Glasgow, United Kingdom Realise Recruitment Ltd Full time

    Service Desk Executive / Service Desk Administrator Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.Circa £25,000 We are looking for a suitably experienced person for a Service Desk role with our client in Cumbernauld.In this role you would be supporting and maintaining customers and...

  • Service Desk Analyst

    2 hours ago


    Glasgow, United Kingdom Resource Recruitment Full time

    **Service Desk Analyst** **Job Location**:Glasgow, G2 **Job Type**: Permanent **Salary**:£25,000 - £30,000 DOE **Hours**: 37.5 hours per week - 8:30am - 5pm + free onsite parking We are working with a well-established Global Engineering company are currently looking to recruit for an enthusiastic and experienced Service Desk Analyst to provide both...


  • Glasgow, United Kingdom DRB UK Full time

    At DRB, our Help Desk team is pivotal to our business and provides first-line support to our clients, colleagues, sub-contractors and suppliers and we are now hiring a Help Desk Administrator to join our team. Working closely with the Help Desk Manager, you will be scheduling daily works for our engineers, responding to reactive maintenance calls, preparing...


  • Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full time

    At Arnold Clark Group, we're seeking an experienced Digital Service Desk Analyst to join our team. Estimated salary is around £25,000 - £35,000 per annum.About the RoleWe deliver and support technical solutions across our business. As a Digital Service Desk Analyst, you'll provide first-line support to over 10,000 staff members across 180+ branches.You'll...


  • Glasgow, Glasgow City, United Kingdom The Adecco Group Full time

    About the RoleWe are recruiting for an experienced Academic Recruitment Administrator to join our team. The successful candidate will provide administrative support to our recruitment team, ensuring the smooth operation of our temporary desk.The ideal candidate will have excellent communication skills, be able to multitask, and have a strong attention to...


  • Glasgow, Glasgow City, United Kingdom In Technology Group Full time

    Discover a dynamic opportunity to work with In Technology Group, a leading Managed Service Provider since 2015. With the only Tier 3 data centre in Scotland under their belt, they've built a reputation for delivering top-notch services. As an energetic Second Line IT Service Desk Analyst, you'll join a team that thrives on innovation and continuous...


  • Glasgow, United Kingdom Realise Recruitment Ltd Full time

    Service Desk Executive / Service Desk Administrator Circa £25,000 We are looking for a suitably experienced person for a Service Desk role with our client in Cumbernauld.In this role you would be supporting and maintaining customers and proactively working with them and your engineering colleagues to successfully resolve any problems or technical...


  • Glasgow, Glasgow City, United Kingdom PDA Search and Selection Ltd Full time

    About the Role:PDA Search and Selection Ltd is seeking a highly skilled Administrative Service Lead to join their team in Glasgow, UK.The successful candidate will have at least 2 years' experience operating at a similar level in a comparable field and should be able to clearly demonstrate techniques used to manage a large and diverse team to deliver set...


  • Glasgow, United Kingdom BCT Resourcing Full time

    **Service Desk Team Leader - Technology Driven Business** **Glasgow/Remote** **£45,000 per annum** A technology driven business are looking for a Service Desk Team Leader due to continued growth. You will be joining a fast-paced service desk environment that is passionate about delivering excellent customer service, resolving customer issues and involvedin...


  • Glasgow, United Kingdom Vodafone Full time

    **Advisor (Service Desk), UK remote** **Role purpose**: To ensure that our Global business customers that contact the Service Desk receive the best possible customer experience and quickest possible resolution of their query. Contact is multi-channel, multi-lingual and we strive to resolve customer queries at the first point of contact; 24hrs a day 7 days a...


  • Glasgow, Glasgow City, United Kingdom CV-Library Full time

    At our company, we prioritize our cloud platform to provide the best possible service to our clients. As a leader in the Managed Service Provider industry in Scotland, we operate the only Tier 3 data centre in the country.Job Title: IT Support Engineer (Glasgow)Location: Glasgow/OnsiteSalary Range:£24,000 - £30,000 per annumMain Responsibilities:Supporting...


  • Glasgow, United Kingdom Hays Specialist Recruitment Limited Full time

    **Your new company** A large public sector body based in the Falkirk/Larbert area with an expanding service desk/IT Support team looking for some assistance over a busy period. **Your new role** As a service desk analyst you will be expected to answer and manage incoming calls. Providing 1st line technical support (password resets etc.), escalating these...


  • Glasgow, Glasgow City, United Kingdom PDA Search and Selection Ltd Full time

    **Job Title:** Service Administration ManagerLocation: Glasgow, UKSalary: £29,000 per annumHours: 40 hours per weekPDA Search and Selection Ltd, a leading provider of innovative construction and engineering solutions, is seeking a reliable Service Administration Manager to join their team.The successful candidate will have at least 2 years' experience...


  • Glasgow, United Kingdom Birchwell Associates Full time

    Birchwell Associates is excited to partner with a prominent organization in their search for an experienced IT Service Desk Manager to join their dynamic Technology Team at their Head Office in Glasgow.As the Service Desk Lead, you will play a critical role as the face of the Technology Team, managing the initial point of contact for all technical incidents...


  • Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** This is an exciting opportunity to join the School of Health & Wellbeing in the Clarice Pears building at University of Glasgow As the first point of contact for staff, students, visitors and members of the public you will provide high-level professional customer services.. You will be responsible for the smooth operation of reception and...


  • Glasgow, United Kingdom Pertemps Network Group Full time

    **Job Description**: Our client, a highly respected public sector organisation based in Barrhead, immediately requires a Service Desk Advisor on a temporary basis. The salary for the role is £11.85 per hour. Hours of work are Monday to Friday 9.00am to 5.00pm, 35 hours per week. **Main purpose of role**: To provide hardware and software support to...

  • Service Desk Advisor

    14 hours ago


    Glasgow, United Kingdom Pertemps Glasgow Perms Full time

    Our client, a highly respected public sector organisation based in Barrhead, immediately requires a Service Desk Advisor on a short term temporary basis. The salary for the role is £11.85 per hour. Hours of work are Monday to Friday 9.00am to 5.00pm, 35hours per week. **Main purpose of role**: To provide hardware and software support to customers with ICT...