Service Desk Adviser
4 days ago
**Advisor (Service Desk), UK remote**
**Role purpose**:
To ensure that our Global business customers that contact the Service Desk receive the best possible customer experience and quickest possible resolution of their query. Contact is multi-channel, multi-lingual and we strive to resolve customer queries at the first point of contact; 24hrs a day 7 days a week. The service desk provides the interface for customers into Vodafone and as such is responsible for ensuring any impact to the customer’s business is minimised. The Service Desk is fundamental to the both the immediate customer impression but also sets the tone for the ongoing customer relationship.
**Key accountabilities and decision ownership**
- Incident Management - ownership and driving resolution of incidents and first point of contact resolution of faults and requests.
- Accountable for proactive and reactive customer communication throughout the life of the incident providing timely, relevant and useful input in line with client agreed SLAs.
- Validate, repair, track and drive all tickets in line with agreed quality measures.
- Continuous Service Improvement - identification of opportunities within the operation to reduce process and support gaps. Improve customer experience, reduce escalation and improve client NPS whilst following ISO guidelines.
- Working collaboratively within the Service Desk environment and within ISO9001/27001 guidelines across support functions and various suppliers.
**Core competencies, knowledge and experience**:
- Customer Centric
- Effective Communicator
- Ability to deliver results in a fast paced environment.
- Works in a team and relates to others effectively
- Role Model for the function and driver of employee engagement, maintaining high standard of professionalism in line with agreed code of conduct.
**Must have technical / professional qualifications**:
- Excellent Written and Verbal Communications skills in English
- Fixed and Wireless Networking infrastructure experience is useful, knowledge of DSL, IPVPN, WAN, VONE is highly desirable but not essential
- Service Desk / Help Desk experience (1yr+)
- An understanding of the principals of ITIL is useful, but not essential
**What’s in it for you?**
- 28 days holiday (with the option to buy or sell 5 days) plus public holidays
- Flexible working
- Pension matching scheme of up to 10%
- 5 paid days leave for charity projects
- MyChoices portal - cycle to work scheme, 100’s of retail discounts, shares and salary sacrifice schemes
- Vodafone family and friends discount
- Global parental leave policy for all new parents which includes 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary
- Access to Vodafone University and LinkedIn Learning
**Our commitment**
Vodafone is committed to attracting, developing and retaining the best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too.
groupresourcing
LI-JB1
-
Service Desk Adviser
9 hours ago
Glasgow, United Kingdom Vodafone Full time**Role title**: Service Desk Advisor** **Function**: VBCO Service Desks** **Department**: VBCS&O** **Reports to**: Team Leader** **Location**: Home working** **KEY INFORMATION** **Location**: All hub locations considered, Full-time Remote Working **Salary**: £19,500 basic salary (+ annual bonus) **Hours**: 37.5 hours per week. This is a shift-based role...
-
Desk Based Financial Adviser
2 days ago
Glasgow, United Kingdom IDEX Consulting Ltd Full timeWe are working on an excellent opportunity for a Financial Planner to join a growing financial planning firm as a home based desk based Financial Adviser. Delivering excellent financial planning, advice and service to clients. This role is hybrid and you should be within a commutable distance to Glasgow or Edinburgh as there are 2 offices in these...
-
IT Service Desk Administrator
2 days ago
Glasgow, United Kingdom Lewis Paige Recruitment Ltd Full time**IT Service Desk Administrator Glasgow £25,000 + Benefits** Our client is a regional Law Firm who is now looking to recruit a IT Service Desk Administrator for their team. This is a great opportunity for someone that has 1-2 years experience in an IT service desk role and is looking to progress their career. **Key skills and experience required for this IT...
-
Service Desk Executive
7 days ago
Glasgow, United Kingdom Realise Recruitment Ltd Full timeService Desk Executive / Service Desk Administrator Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.Circa £25,000 We are looking for a suitably experienced person for a Service Desk role with our client in Cumbernauld.In this role you would be supporting and maintaining customers and...
-
Service Desk Team Leader
6 days ago
Glasgow, United Kingdom BCT Resourcing Full time**Service Desk Team Leader - Technology Driven Business** **Glasgow/Remote** **£45,000 per annum** A technology driven business are looking for a Service Desk Team Leader due to continued growth. You will be joining a fast-paced service desk environment that is passionate about delivering excellent customer service, resolving customer issues and involvedin...
-
Service Desk Analyst
6 days ago
Glasgow, United Kingdom Hays Specialist Recruitment Limited Full time**Your new company** A large public sector body based in the Falkirk/Larbert area with an expanding service desk/IT Support team looking for some assistance over a busy period. **Your new role** As a service desk analyst you will be expected to answer and manage incoming calls. Providing 1st line technical support (password resets etc.), escalating these...
-
Service Desk Administrator
4 days ago
Glasgow, United Kingdom Brite Recruitment Ltd Full time**Service Desk Administrator £19,500 + Bonus Glasgow (Potential for Remote Working)** We have a great opportunity for an enthusiastic individual to work as a Service Desk Administrator in Glasgow on a full-time, permanent basis. Our client is a worldwide distributor of products, services and supplies for the healthcare sector. As a Service Desk...
-
Service Desk Agent
4 days ago
Glasgow, United Kingdom TSG Full time**Would you like to work for an award-winning company?** **Have you got previous experience working in a 1st Line Service Desk environment?** **Are you a strong communicator with a passion for delivering exceptional service?** **If the answer is YES then we have a great opportunity for you!** **Who are we?** TSG (Technology Services Group) are a Managed...
-
IT Service Desk Manager
4 weeks ago
Glasgow, United Kingdom Birchwell Associates Full timeBirchwell Associates is excited to partner with a prominent organization in their search for an experienced IT Service Desk Manager to join their dynamic Technology Team at their Head Office in Glasgow.As the Service Desk Lead, you will play a critical role as the face of the Technology Team, managing the initial point of contact for all technical incidents...
-
Service Desk Analyst
2 days ago
Glasgow, United Kingdom Resource Recruitment Full time**Service Desk Analyst** **Job Location**:Glasgow, G2 **Job Type**: Permanent **Salary**:£25,000 - £30,000 DOE **Hours**: 37.5 hours per week - 8:30am - 5pm + free onsite parking We are working with a well-established Global Engineering company are currently looking to recruit for an enthusiastic and experienced Service Desk Analyst to provide both...
-
Service Desk Advisor
1 week ago
Glasgow, United Kingdom Pertemps Network Group Full time**Job Description**: Our client, a highly respected public sector organisation based in Barrhead, immediately requires a Service Desk Advisor on a temporary basis. The salary for the role is £11.85 per hour. Hours of work are Monday to Friday 9.00am to 5.00pm, 35 hours per week. **Main purpose of role**: To provide hardware and software support to...
-
Service Desk Advisor
2 days ago
Glasgow, United Kingdom Pertemps Glasgow Perms Full timeOur client, a highly respected public sector organisation based in Barrhead, immediately requires a Service Desk Advisor on a short term temporary basis. The salary for the role is £11.85 per hour. Hours of work are Monday to Friday 9.00am to 5.00pm, 35hours per week. **Main purpose of role**: To provide hardware and software support to customers with ICT...
-
Service Desk Coordinator
4 days ago
Glasgow, United Kingdom ECO REFRIGERATION LTD Full timeNO TIME WASTERS Due to continued growth we are expanding our office staff and are offering a permanent position based in our office for a service desk coordinator. Common duties but not limited to are: - Organise and arrange service calls to emergency call outs. - Converse with customers and keep them updated with the status of the job. - File and scan...
-
Service Desk Analyst
4 days ago
Glasgow, United Kingdom Sanderson Full time**-Service Desk Analyst** **-Permanent** **-Glasgow/Remote (Hybrid WFH/Office)** **-Salary £20-£25,000 Plus Benefits** Sanderson has been engaged with an ever-expanding and industry leading waste management service to support on an exciting opportunity based within there expanding service desk division. Our client has a track record of developing their...
-
Service Desk Operations Lead
3 weeks ago
Glasgow, Glasgow City, United Kingdom M Group Services Limited TA Magdalene Limited Full timeAbout Us:M Group Services Limited T/A Magdalene Limited is a leading provider of Telecommunication Infrastructure Services. Our company operates across the full network lifecycle, delivering Managed Services and Projects for both fixed and mobile infrastructure networks.The Role:We are seeking an experienced Service Desk Manager to lead our Service Desk team...
-
IT Service Desk Team Leader
1 week ago
Glasgow, Glasgow City, United Kingdom Renewable Energy Systems Full timeJob Description:We are seeking an experienced IT Service Desk Team Leader to join our team at Renewable Energy Systems. The ideal candidate will have a strong background in ITIL processes and be able to drive service excellence in a regional or global setting.About the Role:Lead, mentor, and motivate a team of local level 1 and 2 service desk...
-
Service Desk Analyst
4 weeks ago
Glasgow, United Kingdom Leidos Full timeDescription Service Desk Analyst Location: This role requires onsite presence at our Skypark office in Glasgow, UK.Some remote working available.Looking for an opportunity to make an impact?...
-
Technical Service Desk Analyst
4 weeks ago
Glasgow, Glasgow City, United Kingdom Ashurst Full timeAbout the RoleAshurst is a leading global law firm with over 200 years of history. We are seeking a Technical Service Desk Analyst to join our IT team.As a Technical Service Desk Analyst, you will be responsible for providing technical support to staff across the firm, resolving IT incidents and service requests in a timely and structured manner.Key...
-
IT Service Desk Team Lead
2 weeks ago
Glasgow, Glasgow City, United Kingdom M Group Services Limited TA Magdalene Limited Full timeKey ResponsibilitiesThe Service Desk Manager will be responsible for:Leading and managing the Service Desk team to ensure exceptional customer service and timely issue resolutionDeveloping and implementing process improvements to increase efficiency and effectivenessCollaborating with cross-functional teams to deliver seamless servicesBenefits: Competitive...
-
Digital Service Desk Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full timeAt Arnold Clark Group, we're seeking an experienced Digital Service Desk Analyst to join our team. Estimated salary is around £25,000 - £35,000 per annum.About the RoleWe deliver and support technical solutions across our business. As a Digital Service Desk Analyst, you'll provide first-line support to over 10,000 staff members across 180+ branches.You'll...