Contact Centre Adviser
7 months ago
** Hiring due to team expansion**
- Office Locations:_ Liverpool, Hoylake and Heswall
- Overall purpose:_
To become a Welcome Team Adviser, who's role it is to provide a helpful and quality service to new and existing clients, and contacts.
It's important our advisers listen to our clients, communicate effectively and with kindness whilst guiding them through their journey with the business from start to finish.
- Key accountabilities:_
- Deliver quality customer service, with kindness and efficiency
- To be able to handle high volumes of calls and/or enquiries
- Be organised and able to over come objections
- Support the needs of the department and/or the business with additional tasks when required
- Meet incoming communication expectations, including volume and service standards
- Understand our client’s needs and progress their call effectively
Following initial training, we will support you to develop and progress to be the best you can be.
- What’s in it for you?:_
- 25 days holiday (Plus bank holidays)
- Pension
- Paycare
- Death in service
- Employee Assistance Programme
- Unlimited access to training academy courses through our own learning academy
- Cycle to work Scheme
- Application:_
Jackson Lees Group is committed to fostering an accepting an inclusive environment for our people and clients. We know that Making A Positive Difference through the practice of law can be achieved best when we celebrate diversity of all kinds.
- Job Type:_ Full-time, Permanent
- Benefits:_
- Company events
- Company pension
- Cycle to work scheme
- Sick pay
- Store discount
- Schedule_:
- 8 hour shift
- Day shift
- Monday to Friday
- Work Location:_ Liverpool City Centre initially with possibility of Hybrid working following initial training.
**Job Types**: Full-time, Permanent
**Experience**:
- Customer Service: 1 year (required)
Work Location: In person
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