Contact Centre Skills Trainer
2 weeks ago
Contact Centre Skills Trainer
About the Role:We are seeking an experienced Contact Centre Skills Trainer to deliver accredited pre-employment qualifications in Contact Centre operations up to Levels 1 and 2. The successful candidate will have a strong background in teaching, training, or assessing within a contact centre environment.
The ideal candidate will be comfortable with online and group-based training delivery, have experience of managing their diary efficiently, and be able to embed Maths, English, and ICT skills into their delivery.
This is a full-time, permanent role based remotely with occasional classroom-based delivery. Salary: £30,000 + bonus potential.
Key Responsibilities:- Deliver accredited pre-employment qualifications in Contact Centre operations up to Levels 1 and 2
- Manage diary efficiently to ensure timely assessments and reviews
- Embed Maths, English, and ICT skills into delivery
- Develop tailored training/workshops and adopt a personalised approach for individuals requiring more support
- Teaching qualification at Level 3 or above (PTLLS/AET) or equivalent
- Experience of working within a Call/Contact Centre or the Recruitment/Sales sector
- Familiarity with online and group-based training delivery
- Full clean driving licence and own vehicle
- Flexible with travel
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