Customer Service Training Professional

1 day ago


Liverpool, Liverpool, United Kingdom KM Education Recruitment Ltd Full time
Job Overview:

We are recruiting for a skilled Customer Service Training Professional to fill the role of Contact Centre Skills Trainer. In this position, you will be responsible for delivering accredited pre-employment qualifications in Contact Centre operations up to Levels 1 and 2.

The ideal candidate will have a strong background in teaching, training, or assessing within a contact centre environment and be comfortable with online and group-based training delivery. You will also be required to manage your diary efficiently and embed Maths, English, and ICT skills into your delivery.

This is a full-time, permanent role based remotely with occasional classroom-based delivery. The salary for this position is £30,000 + bonus potential.

Key Responsibilities:
  • Deliver high-quality training sessions to learners on a remote basis with occasional classroom-based delivery
  • Manage your diary efficiently to ensure timely assessments and reviews
  • Develop tailored training/workshops and adopt a more personalised approach for individuals requiring more support
  • Provide ongoing support and guidance to learners
Requirements:
  • Relevant teaching qualification and experience in a contact centre environment
  • Familiarity with online and group-based training delivery
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team


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