Call Centre Adviser
1 week ago
**Job Title: Call Centre Adviser**
**Reporting**:Reports to the Contact Team Manager
**Office Location**: Liverpool
**Key accountabilities**:
- To be the first point of contact for our clients
- Deliver the highest quality customer service
- To be able to handle high volume of calls as expected in a contact centre environment
- Support the needs of the department and/or the business with additional administrative tasks when required
- Meet incoming call expectations including volume and service standards
- Understand our customers’ needs and progress their call effectively
- Strive to provide the best experience for our Clients
Following initial training, we will support you to develop and progress to be the best you can be.
**What’s in it for you**:
- 25 days holiday (plus bank holidays)
- Pension
- Paycare which includes employee discount vouchers
- Death in service
- Provision of IT equipment to enable working from home
- Access to training academy courses through our own learning academy
- Cycle to work Scheme
**Application**
Jackson Lees Group is committed to fostering an accepting and inclusive environment for our people and clients. We know that Making A Positive Difference through the practice of law can be achieved best when we celebrate diversity of all kinds.
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company events
- Cycle to work scheme
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Liverpool City Centre
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