Call Centre Representative
2 months ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries or issues over the phone. This is a fast-paced and dynamic role that requires excellent communication skills and the ability to multitask effectively.
**Duties**:
- Answer incoming calls from customers and provide assistance or information as needed
- Use active listening skills to understand customer needs and provide appropriate solutions
- Upsell products or services when opportunities arise
- Maintain accurate and detailed records of customer interactions in the database
- Perform data entry tasks accurately and efficiently
- Follow call center scripts and procedures to ensure consistent service delivery
- Collaborate with team members to meet individual and team performance targets
**Requirements**:
- Excellent verbal and written communication skills in English
- Strong ability to analyze customer needs and provide appropriate solutions
- Previous experience in a call center or customer service role is preferred but not required
- Proficient in using computer systems, including data entry and navigating through multiple screens
- Exceptional phone etiquette with the ability to remain calm and professional under pressure
- Ability to multitask effectively while maintaining attention to detail
**Job Types**: Full-time, Permanent
Pay: From £25,098.69 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 14/05/2024
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