Call Centre Representative

2 months ago


Liverpool, United Kingdom Channel Centre Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries or issues over the phone. This is a fast-paced and dynamic role that requires excellent communication skills and the ability to multitask effectively.

**Duties**:

- Answer incoming calls from customers and provide assistance or information as needed
- Use active listening skills to understand customer needs and provide appropriate solutions
- Upsell products or services when opportunities arise
- Maintain accurate and detailed records of customer interactions in the database
- Perform data entry tasks accurately and efficiently
- Follow call center scripts and procedures to ensure consistent service delivery
- Collaborate with team members to meet individual and team performance targets

**Requirements**:

- Excellent verbal and written communication skills in English
- Strong ability to analyze customer needs and provide appropriate solutions
- Previous experience in a call center or customer service role is preferred but not required
- Proficient in using computer systems, including data entry and navigating through multiple screens
- Exceptional phone etiquette with the ability to remain calm and professional under pressure
- Ability to multitask effectively while maintaining attention to detail

**Job Types**: Full-time, Permanent

Pay: From £25,098.69 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 14/05/2024



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