Call Centre Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Representative. As a representative, you will be the first point of contact for our customers, providing exceptional service and support.
**Duties**:
- Analyse customer needs and recommend appropriate products or services
- Up sell additional products or services to customers when applicable
- Resolve customer issues or escalate them to the appropriate department for resolution
- Maintain a high level of professionalism and phone etiquette at all times
- Collaborate with team members and other departments to ensure seamless customer experiences
**Skills**:
- Excellent data entry skills with a high level of accuracy
- Strong analytical skills to understand customer needs and provide appropriate solutions
- Up selling skills to promote additional products or services to customers
- Effective communication and interpersonal skills
If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you.
**Salary**: From £24,978.49 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Liverpool (preferred)
Work Location: In person
Application deadline: 13/03/2024
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