Call Centre Representative

3 weeks ago


Liverpool, United Kingdom ENVISION AGENCY LTD Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Representative. As a representative, you will be the first point of contact for our customers, providing exceptional service and support.

**Duties**:

- Analyse customer needs and recommend appropriate products or services
- Up sell additional products or services to customers when applicable
- Resolve customer issues or escalate them to the appropriate department for resolution
- Maintain a high level of professionalism and phone etiquette at all times
- Collaborate with team members and other departments to ensure seamless customer experiences

**Skills**:

- Excellent data entry skills with a high level of accuracy
- Strong analytical skills to understand customer needs and provide appropriate solutions
- Up selling skills to promote additional products or services to customers
- Effective communication and interpersonal skills

If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you.

**Salary**: From £24,978.49 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Liverpool (preferred)

Work Location: In person

Application deadline: 13/03/2024



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