Call Centre Representative

2 weeks ago


Liverpool, United Kingdom Global Partners Full time

We are seeking a motivated Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for customers, providing excellent service and resolving inquiries over the phone.

**Duties**:

- Answer incoming calls from customers promptly and professionally
- Address customer inquiries, resolve issues, and provide accurate information
- Utilize scripts to provide information about products or services
- Upsell products or services when appropriate
- Maintain customer satisfaction by ensuring timely and appropriate responses
- Follow communication procedures, guidelines, and policies

**Skills**:

- Proficient in English with excellent phone etiquette
- Ability to analyze customer needs and recommend suitable solutions
- Strong communication skills to interact effectively with customers
- Bilingual proficiency
- Multilingual capabilities are advantageous for diverse customer interactions

**Job Types**: Full-time, Permanent

Pay: From £23,095.05 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 20/04/2024



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