Call Centre Executive

2 weeks ago


Liverpool, United Kingdom ENVISION AGENCY LTD Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Representative. As a representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Up sell products or services when appropriate
- Handle customer complaints or concerns with empathy and patience
- Perform data entry tasks to update customer information in the system
- Analyse customer needs and recommend appropriate solutions

**Skills**:

- Excellent phone etiquette and communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and attention to detail

Join our team of dedicated professionals and make a difference in the lives of our customers.

**Salary**: From £24,978.49 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Liverpool (preferred)

Work Location: In person

Application deadline: 19/03/2024


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