Call Centre Executive
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Representative. As a representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone.
**Duties**:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Up sell products or services when appropriate
- Handle customer complaints or concerns with empathy and patience
- Perform data entry tasks to update customer information in the system
- Analyse customer needs and recommend appropriate solutions
**Skills**:
- Excellent phone etiquette and communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and attention to detail
Join our team of dedicated professionals and make a difference in the lives of our customers.
**Salary**: From £24,978.49 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Liverpool (preferred)
Work Location: In person
Application deadline: 19/03/2024
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