Call Centre/admin Assistant
1 month ago
_**We are looking for a unique individual to join our growing team. Multi-tasking is a must as we are a small group but essentially you need customer service experience and be a good all-rounder. This applicant must be methodical with an excellent track record. References will be required**_
**Duties:
- **
- Assisting the Operations and Implementations Manager
- Manage Incidents raised by or having an impact on customers or cardholders ensuring effective communication to all parties and that each of these incidents results in a satisfactory and timely resolution.
- _Maintain solid customer relationships by handling their questions and concerns with speed, accuracy and professionalism. Resolves product or service problems by clarifying the customer’s complaint; determining the cause and selecting/ finding the best solution to the problem._
- _Develop and maintain the effective formal operational processes and procedures in place.
**Skills & Qualifications Required**:
- Excellent communication skills in English, both written and verbal
- Presentable with an excellent telephone manner
- Ability to build and maintain good relationships with clients and customers.
- Must be customer focused
- Must be Proficient in MS Office Applications such as Word, Excel, PowerPoint, Outlook etc
- Customer service experience essential
- Administrative Skills, Writing Skills, Problem Solving
- Product/ industry knowledge - preferable but not essential
- The ability to multi-task
- Works well in a team as well as independently
- Pays attention to detail
**Job Types**: Full-time, Temp to perm
Contract length: 6 months
Pay: From £21,000.00 per year
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Liverpool
Application deadline: 30/04/2024
Reference ID: Call Centre/ Admin
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