Call Centre Executive
2 weeks ago
**Call Centre Executive**
As a Call Centre Executive, you will oversee the operations of our call centre, ensuring efficiency, quality, and customer satisfaction. You will lead a team of customer service representatives, providing guidance, support, and strategic direction to drive exceptional performance and achieve business objectives.
**Duties**:
- Answer incoming calls from customers and provide assistance or information as needed
- Handle customer inquiries, complaints, and requests with professionalism and empathy
- Up sell products or services to customers when appropriate
- Utilise phone etiquette to ensure positive customer interactions
- Analyse customer needs and provide appropriate solutions or referrals
**Skills**:
- Excellent communication and interpersonal skills
- Ability to analyse customer inquiries and provide effective solutions
- Strong data entry skills with attention to detail
Join our team today and make a positive impact on our customers' experience
**Salary**: From £24,978.49 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Liverpool (preferred)
Work Location: In person
Application deadline: 14/03/2024
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