Call Centre Executive

2 weeks ago


Liverpool, United Kingdom ENVISION AGENCY LTD Full time

**Call Centre Executive**

As a Call Centre Executive, you will oversee the operations of our call centre, ensuring efficiency, quality, and customer satisfaction. You will lead a team of customer service representatives, providing guidance, support, and strategic direction to drive exceptional performance and achieve business objectives.

**Duties**:

- Answer incoming calls from customers and provide assistance or information as needed
- Handle customer inquiries, complaints, and requests with professionalism and empathy
- Up sell products or services to customers when appropriate
- Utilise phone etiquette to ensure positive customer interactions
- Analyse customer needs and provide appropriate solutions or referrals

**Skills**:

- Excellent communication and interpersonal skills
- Ability to analyse customer inquiries and provide effective solutions
- Strong data entry skills with attention to detail

Join our team today and make a positive impact on our customers' experience

**Salary**: From £24,978.49 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Liverpool (preferred)

Work Location: In person

Application deadline: 14/03/2024



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