Call Centre Representative
2 weeks ago
We are seeking a highly motivated and customer-oriented Call Centre Representative to join our team. As a Call Centre Representative, you will be responsible for providing exceptional customer service and support to our clients.
**Duties**:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Up sell products and services to customers when appropriate
- Handle customer complaints or concerns with empathy and resolve issues to ensure customer satisfaction
- Analyse customer needs and recommend appropriate solutions
- Collaborate with team members to achieve individual and team goals
**Skills**:
- Excellent phone etiquette with strong verbal communication skills
- Experience in up selling products or services is preferred
- Ability to analyse information and problem-solve effectively
- Strong interpersonal skills with the ability to communicate clearly and professionally
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.
**Salary**: From £24,978.49 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 20/03/2024
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