Call Centre Representative

2 weeks ago


Liverpool, United Kingdom ENVISION AGENCY LTD Full time

We are seeking a highly motivated and customer-oriented Call Centre Representative to join our team. As a Call Centre Representative, you will be responsible for providing exceptional customer service and support to our clients.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Up sell products and services to customers when appropriate
- Handle customer complaints or concerns with empathy and resolve issues to ensure customer satisfaction
- Analyse customer needs and recommend appropriate solutions
- Collaborate with team members to achieve individual and team goals

**Skills**:

- Excellent phone etiquette with strong verbal communication skills
- Experience in up selling products or services is preferred
- Ability to analyse information and problem-solve effectively
- Strong interpersonal skills with the ability to communicate clearly and professionally

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.

**Salary**: From £24,978.49 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 20/03/2024



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