Call Centre Auditor

2 weeks ago


Liverpool, United Kingdom Swift Temps Full time

Swift Placements are recruiting for an experienced Auditor to join their client in Liverpool City Centre. You will have experience working within a call centre environment and have the ability to interpret information providing vital information to the relevant teams.

**Job role**:Complete call and file audits, providing feedback to all agents.

**Key Duties**:

- Undertake call and file audits across all teams.
- Provide any required feedback, guidance, coaching and/or recommendations in a 1-2-1 and/or group environment.
- Report on audit findings and any follow up actions.
- Report and escalate any identified risks, training or performance issues.
- Achieve all agreed KPI’s.
- Contribute positively to the team performance.

**Experience**:

- Experience working within a call centre environment.
- Ability to interpret information, identify risk and provide feedback to agents.
- Attention to detail.
- Ability to work under pressure and meet deadlines.
- Excellent interpersonal and communication skills.
- Ability to use own initiative.

**Benefits**:

- 25 days holidays plus bank holidays
- Company pension
- Healthcare provider
- Hybrid working

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Work from home

Schedule:

- Flexitime
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

**Experience**:

- call centre: 1 year (preferred)
- auditing: 1 year (preferred)

Work Location: Hybrid remote in Liverpool

Reference ID: INDL



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