Call Centre Auditor
2 weeks ago
Swift Placements are recruiting for an experienced Auditor to join their client in Liverpool City Centre. You will have experience working within a call centre environment and have the ability to interpret information providing vital information to the relevant teams.
**Job role**:Complete call and file audits, providing feedback to all agents.
**Key Duties**:
- Undertake call and file audits across all teams.
- Provide any required feedback, guidance, coaching and/or recommendations in a 1-2-1 and/or group environment.
- Report on audit findings and any follow up actions.
- Report and escalate any identified risks, training or performance issues.
- Achieve all agreed KPI’s.
- Contribute positively to the team performance.
**Experience**:
- Experience working within a call centre environment.
- Ability to interpret information, identify risk and provide feedback to agents.
- Attention to detail.
- Ability to work under pressure and meet deadlines.
- Excellent interpersonal and communication skills.
- Ability to use own initiative.
**Benefits**:
- 25 days holidays plus bank holidays
- Company pension
- Healthcare provider
- Hybrid working
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£24,000.00 per year
**Benefits**:
- Company pension
- Flexitime
- Work from home
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
**Experience**:
- call centre: 1 year (preferred)
- auditing: 1 year (preferred)
Work Location: Hybrid remote in Liverpool
Reference ID: INDL
-
Call Centre Representative
2 hours ago
Liverpool, United Kingdom Channel Centre Full timeWe are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries or issues over the phone. This is a fast-paced and dynamic role that requires excellent communication skills and the...
-
Call Centre Representative
1 hour ago
Liverpool, United Kingdom Communications and Solutions Partners Group Full timeWe are currently seeking a Call Centre Representative to join our team. As a Call Centre Representative, you will be responsible for providing excellent customer service and handling inbound and outbound phone calls. T **Responsibilities** - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Provide information...
-
Call Centre Representative
1 hour ago
Liverpool, United Kingdom Global Wave Innovations Full timeWe are currently seeking a highly motivated and customer-focused individual to join our team as a Call Centre Representative. As a Call Centre Representative, you will be responsible for providing exceptional customer service and support to our clients. **Responsibilities**: - Answer incoming calls from customers and provide assistance with inquiries,...
-
Call Centre Executive
2 days ago
Liverpool, United Kingdom Global Wave Innovations Full timeWe are seeking a highly motivated and customer-oriented Call Centre Representative to join our team. As a Call Centre Representative, you will be responsible for providing exceptional customer service and resolving customer inquiries over the phone. **Responsibilities**: - Answer incoming calls and respond to customer inquiries in a professional and timely...
-
Call Centre Agent
6 days ago
Liverpool, United Kingdom Page Personnel - UK Full timeWelcome advisor, phone based role, onboarding new clients - Excellent permanent role with 9-5 working hours - City Centre **About Our Client**: This business are a PLC business who have expanded massively over the past 5 years and have a modern and diverse work environment, this company are not your typical contact centre, they do not work on quantity, its...
-
Call Centre Agent
4 days ago
Liverpool, United Kingdom HLA Recruitment Ltd Full timeWe are currently hiring for a call centre agents to support our clients legal practice in Liverpool. This is an excellent opportunity for the right person who may have strong customer service experience in person or over the phone. This is a full-time office based role. Existing experience of claims would be ideal but not essential. If you have call centre...
-
Operational Trainer and Call Auditor
7 days ago
Liverpool, United Kingdom Primary Care 24 Full timeAs a PC24 Operational Trainer and Call Auditor, you will be responsible for ensuring that high quality operational training is delivered and monitored, including the consistent approach to service quality assurance monitoring of operational and clinical patient contacts, highlighting opportunities to deliver effective coaching to support PC24's...
-
Call Centre Representative
17 hours ago
Liverpool, United Kingdom ENVISION AGENCY LTD Full timeWe are currently seeking a highly motivated and customer-focused individual to join our team as a Call Centre Representative. As a representative, you will be responsible for providing excellent customer service and handling incoming calls in a professional and efficient manner. **Responsibilities**: - Answer incoming calls and respond to customer...
-
Call Centre Executive
2 days ago
Liverpool, United Kingdom ENVISION AGENCY LTD Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Representative. As a representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone. **Duties**: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner -...
-
Call Centre Agent
16 hours ago
Liverpool, United Kingdom Sales Bloom Full time**Responsibilities**: - Demonstrate a high level of customer service. - Provide advice and guidance to customers on product selection. - Develop and maintain relationships with customers. - Maintain accurate records of customer interactions. - Manage customer complaints in a professional manner. - Monitor sales performance and suggest improvements. - Stay...
-
Call Centre Representative
7 days ago
Liverpool, United Kingdom ENVISION AGENCY LTD Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Representative. As a representative, you will be the first point of contact for our customers, providing exceptional service and support. **Duties**: - Analyse customer needs and recommend appropriate products or services - Up sell additional products or...
-
Call Centre Motor Claims Handler
1 week ago
Liverpool, United Kingdom Resolve Recruitment Services Full timeAre you interested in a rewarding career in insurance? Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Call Centre Trained Total Loss Claims Handler to join their fast-paced claims division. This position would suit someone with a few years contact centre...
-
Call Centre Representative
1 hour ago
Liverpool, United Kingdom Global 1st Line Group Full timeWe are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys helping others and has excellent communication...
-
Call Centre Representative
3 days ago
Liverpool, United Kingdom Connected Group Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone. **Responsibilities**: - Answer incoming calls and respond to customer inquiries in a professional and...
-
Call Centre Representative
17 hours ago
Liverpool, United Kingdom Connected Group Full timeWe are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. **Duties**: - Answer incoming calls and respond to customer inquiries in a professional and courteous...
-
Call Centre Representative
7 days ago
Liverpool, United Kingdom Channel Partners Group Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. **Responsibilities**: - Handle inbound and outbound calls in a professional and courteous manner - Provide...
-
Call Centre Agent
17 hours ago
Liverpool, United Kingdom Page Personnel - UK Full time3 month temp role with the possibility of being extended or going perm - Weekly pay and great working patterns **About Our Client**: The organisation is a well-respected entity in the not-for-profit industry. This role will be in their **Liverpool office**. As a Temporary Customer Service Advisor you will: - Resolve customer complaints professionally and...
-
Liverpool, United Kingdom Brook Street Full timeDo you pride yourself on delivering a high customer service? Do you enjoy that fast paced contact centre working environment? Are you able to work towards a start date of 14th November? **Training for this role is 2 weeks and requires no holidays to be taken during that time** Benefits for this role include: *A salary of £23,094 per annum on a permanent,...
-
Care Coordinator
7 days ago
Liverpool, United Kingdom Primary Care 24 Full timeTo work within the operational team in ensuring service delivery is managed in line with Key Performance Indicators and contractual requirements.To work within the operational team in ensuring service delivery is managed in line with Key Performance Indicatorsand contractual requirements. Service Delivery - Manage patient flow ensuring patients are seen in...
-
Call Center Representative
7 days ago
Liverpool, United Kingdom Bloom Sales Partners Full timeWe are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both...