Operational Trainer and Call Auditor

3 weeks ago


Liverpool, United Kingdom Primary Care 24 Full time

As a PC24 Operational Trainer and Call Auditor, you will be responsible for ensuring that high quality operational training is delivered and monitored, including the consistent approach to service quality assurance monitoring of operational and clinical patient contacts, highlighting opportunities to deliver effective coaching to support PC24's services.

You will need to be comfortable with both virtual and face to face delivery of training understanding the nuances of both and adapting style where needed. You will be required to play a key role in the successful on boarding and induction of all new starters in addition to ongoing training needs.

We need someone who has:

- Experience in a similar role in a healthcare environment
- Passion for creating and presenting training content
- Excellent organisational skills
- Experience in using Adastra/EMIS clinical systems
- Flexible schedule to accommodate training needs
- We are seeking to appoint to this position a person who is:

- Able to adapt to a fast changing environment
- A creative problem-solver
- Forward-thinking
- Able to take complicated information and collate it into a comprehensive, easy to follow instructional guide
- Clear, articulate and well-spoken
- Confident in presentation skills
- Able to uphold PC24's values of care, dignity, respect & compassion

**Salary**: £24,878.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift

Work Location: One location

Application deadline: 16/01/2023
Reference ID: 22-23-021


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